7800 Replace Unit With Spare - Revision history

Luc Morissette: Some bold

2016-08-12T16:05:49Z

Some bold

Luc Morissette: A few updates

2016-08-12T16:03:49Z

A few updates

Luc Morissette: New page

2016-08-12T15:47:41Z

New page

New page

== Prerequisite==
Prior to replacing hardware, you must have the following:

=== Phillips screwdriver ===

=== [[Gateway_Installation#TMG7800|TMG7800 Installation guide]] ===

=== Retrieve spare license ===

1- log in [https://licenses.telcobridges.com/ License server]

2- Access with your account id and password provided by TB Support. Contact [[Support:Contacting_TelcoBridges_technical_support|TB Support]] if you do not have this information.

3- Download license
*If the unit is a spare, Click "Activate Spare"
*If the unit is regular, Click "Download"
*Select version of the license to match the version of the software to be installed and click Download

To learn more about how to obtain a license key, refer to [[Support:License_server|How to use the license server]]

=== Backup your system configuration===
To learn more about how to a database backup:
*[[Toolpack:Database_Backup_C|Backup procedure for v2.8 or 2.9]]
*[[Toolpack:Database_Backup_B|Backup procedure for v2.7]]
*[[Toolpack:Database_Backup_A|Backup procedure for v2.6]]
Note: The database backup should be done and stored at a safe place regularly

== TMG7800 unit Replacement Procedure ==
== Removing the Defective Unit ==
*Shutdown the TMG7800 unit
*Disconnect from the PSTN network
*Disconnect from the VoIP network
*Disconnect from the Management network
*Remove the TMG7800 from the equipment rack

== Installing the Replacement Unit ==
'''Refer to [[Gateway_Installation#TMG7800|TMG7800 Installation guide]]'''
*Rack-mount the Replacement Unit
*Connect to the Management Interface
*Connect to the VoIP Network
*Connect to the PSTN Network

== Starting Up the TMG7800 ==
*Power up the TMG7800

== Pushing the configuration to the replacement unit ==
1- Connect to web portal and access the Hardware Units page:
Hardware Units
2- Identify the unit to replace and select it.<br>
[[image:List_of_hardware_units.png]]
<br>
3- Replace the Serial Number of the unit and Save. If the Name is the same as the Serial Number, we suggest to change this as well.<br>
[[image:Replace_serial_number.png]]
<br>
4- [[Toolpack:Activating_the_Configuration_D|Activate the configuration.]]
[[Category:Revise on Major]]

@@ Line 35: / Line 35: @@
 == Pushing the configuration to the replacement unit ==
 - Upload the license of the new unit in the system. See [[Support:License_server#Upload_a_license_on_the_system|Uploading a license]].<br>
-- Connect to web portal and access the Hardware Units page:
+- Connect to web portal and access the '''Hardware Units''' page:
   Hardware Units
 - Identify the unit to replace and select it.<br>
 [[image:List_of_hardware_units.png]]
 <br>
-- Replace the Serial Number of the unit and '''Save'''. If the Name is the same as the Serial Number, we suggest to change this as well.<br>
+- Replace the '''Serial Number''' of the unit and '''Save'''. If the '''Name''' is the same as the '''Serial Number''', we suggest to change this as well.<br>
 [[image:Replace_serial_number.png]]
 <br>
 - [[Toolpack:Activating_the_Configuration_D|Activate the configuration.]]
 [[Category:Revise on Major]]

@@ Line 1: / Line 1: @@
 == Prerequisite==
 Prior to replacing hardware, you must have the following:
-=== Phillips screwdriver ===
+* Phillips screwdriver
+*[[Gateway_Installation#TMG7800|TMG7800 Installation guide]]
-−
-=== [[Gateway_Installation#TMG7800|TMG7800 Installation guide]] ===
-−
 === Retrieve spare license ===
+*Follow the instructions here: [[Support:License_server#Retrieve_a_license|Retrieve a license]]
-- log in [https://licenses.telcobridges.com/ License server]
-−
-- Access with your account id and password provided by TB Support. Contact [[Support:Contacting_TelcoBridges_technical_support|TB Support]] if you do not have this information.
-−
-- Download license
-*If the unit is a spare, Click "Activate Spare"
-*If the unit is regular, Click "Download"
-*Select version of the license to match the version of the software to be installed and click Download
-−
 To learn more about how to obtain a license key, refer to [[Support:License_server|How to use the license server]]
 === Backup your system configuration===
-To learn more about how to a database backup:
+Before Proceeding with the procedure, it is wise to backup your configuration. Please follow this link: [[Troubleshooting_Toolpack#System_configuration_backup|Backup procedure]]<br>
-*[[Toolpack:Database_Backup_C|Backup procedure for v2.8 or 2.9]]
-*[[Toolpack:Database_Backup_B|Backup procedure for v2.7]]
-*[[Toolpack:Database_Backup_A|Backup procedure for v2.6]]
 Note: The database backup should be done and stored at a safe place regularly
@@ Line 47: / Line 34: @@
 == Pushing the configuration to the replacement unit ==
-- Connect to web portal and access the Hardware Units page:
+- Upload the license of the new unit in the system. See [[Support:License_server#Upload_a_license_on_the_system|Uploading a license]].<br>
   Hardware Units
 - Identify the unit to replace and select it.<br>
 [[image:List_of_hardware_units.png]]
 <br>
-- Replace the Serial Number of the unit and Save. If the Name is the same as the Serial Number, we suggest to change this as well.<br>
+- Replace the Serial Number of the unit and '''Save'''. If the Name is the same as the Serial Number, we suggest to change this as well.<br>
 [[image:Replace_serial_number.png]]
 <br>
 - [[Toolpack:Activating_the_Configuration_D|Activate the configuration.]]
 [[Category:Revise on Major]]