FN17753 - Revision history

Lucas Trottier: moved FN:17753 to FN17753: Remove colon

2015-07-20T16:53:57Z

moved FN:17753 to FN17753: Remove colon

Candy Chan: Adding patch references

2015-07-02T03:28:42Z

Adding patch references

Clod Patry: specify which version are affected (5.3.2.2-25)

2015-06-17T20:07:49Z

specify which version are affected (5.3.2.2-25)

Clod Patry: Force to update only net-snmp instead of the whole system.

2015-06-17T20:04:17Z

Force to update only net-snmp instead of the whole system.

Clod Patry: update the link for offline procedures.

2015-06-17T19:42:39Z

update the link for offline procedures.

Lucas Trottier: Remove Reference Number section

2015-05-27T16:40:17Z

Remove Reference Number section

Lucas Trottier at 16:39, 27 May 2015

2015-05-27T16:39:38Z

Lucas Trottier: Add Field Notice number in title and Reference Number section

2015-05-27T16:34:54Z

Add Field Notice number in title and Reference Number section

Candy Chan: First Field Notice for Trk#17753

2015-05-26T09:48:14Z

First Field Notice for Trk#17753

New page

{{DISPLAYTITLE:Net-SNMP restarts and is generating core files}}

= Affected Products =
* TMG800, TMG3200, TMG7800-CTRL
* Tdev Linux server with (CentOS, RedHat, etc) running Toolpack software

= Problem Description =
* snmpd process continuously restarts in a loop.
* System which are shipped before April 2015 requires this fix.
* This fix is applicable if you have an older net-snmp version than below. To verify:
[root@TB011107 tbsnmpagent]# rpm -qa | grep snmp
net-snmp-libs-5.3.2.2-25.el5.tb
net-snmp-utils-5.3.2.2-25.el5.tb
net-snmp-5.3.2.2-25.el5.tb

= Problem Symptoms =
* core files are observed in tbsnmpagent directory:
/mnt/.0/tb/toolpack/setup/12358/2.8/apps/tbsnmpagent

= Solution =
== Online Procedures ==
Applicable if the system has internet access with proper DNS configuration and is able to reach the TelcoBridges repositories server.

* Stop Toolpack
tbtoolpack stop
* Make sure your system is pointing to the TelcoBridges repositories. Verify the following TelcoBridges repository file:
vim /etc/yum.repos.d/TB-Base.repo

# TelcoBridges-Base.repo
#
# This repository is using TelcoBridges frozen version of CentOS
# to help client installing the required version of the
# applications required to run Toolpack
#

[tb-base]
name=TelcoBridges-$releasever - Base
baseurl=http://repo.telcobridges.com/centos/5/os/$basearch/
gpgcheck=1
gpgkey=file:///etc/pki/rpm-gpg/RPM-GPG-KEY-CentOS-5

#released updates
[tb-updates]
name=TelcoBridges-$releasever - Updates
baseurl=http://repo.telcobridges.com/centos/5/updates/$basearch/
gpgcheck=1
gpgkey=file:///etc/pki/rpm-gpg/RPM-GPG-KEY-CentOS-5-tb

* Get TelcoBridges repository key. If you don't already have them.
cd /etc/pki/rpm-gpg/
wget http://repo.telcobridges.com/centos/RPM-GPG-KEY-CentOS-5
wget http://repo.telcobridges.com/centos/RPM-GPG-KEY-CentOS-5-tb
* Update your system to the latest version
yum update
* Verify the updated net-snmp version. You should see:
[root@TB011107 tbsnmpagent]# yum list net-snmp
Loaded plugins: fastestmirror
Loading mirror speeds from cached hostfile
* tb-base: repo.telcobridges.com
* tb-updates: repo.telcobridges.com
Excluding Packages in global exclude list
Finished
Installed Packages
net-snmp.x86_64 1:5.3.2.2-25.el5.tb installed
* Start Toolpack
tbtoolpack start

== Offline Procedures ==
Applicable for systems which are behind the firewall in a private network without internet access.

* Stop Toolpack
tbtoolpack stop
* Remove net-snmp. Confirm removal with "Y" when prompted.
yum remove net-snmp
* Manually install below RPMs:
rpm -ivhU net-snmp-libs-5.3.2.2-25.el5.tb.x86_64.rpm
rpm -ivhU net-snmp-5.3.2.2-25.el5.tb.x86_64.rpm
rpm -ivhU net-snmp-utils-5.3.2.2-25.el5.tb.x86_64.rpm
* Above files can be found at:
http://repo.telcobridges.com/centos/5.5/updates/x86_64/RPMS/
* Verify the updated net-snmp version. You should see:
[root@TB011107 tbsnmpagent]# yum list net-snmp
Loaded plugins: fastestmirror
Loading mirror speeds from cached hostfile
* tb-base: repo.telcobridges.com
* tb-updates: repo.telcobridges.com
Excluding Packages in global exclude list
Finished
Installed Packages
net-snmp.x86_64 1:5.3.2.2-25.el5.tb installed
* Start Toolpack
tbtoolpack start

← Older revision		Revision as of 03:28, 2 July 2015
Line 95:		Line 95:
	* Start Toolpack		* Start Toolpack
	tbtoolpack start		tbtoolpack start
		+
		+	= References =
		+	RPM release note for net-snmp-utils-5.3.2.2-25
		+	http://rpmfind.net/linux/RPM/centos/updates/5.11/x86_64/RPMS/net-snmp-utils-5.3.2.2-25.el5_11.x86_64.html

← Older revision		Revision as of 20:07, 17 June 2015
Line 15:		Line 15:
	net-snmp-5.3.2.2-25.el5.tb		net-snmp-5.3.2.2-25.el5.tb

		+	If you have version previous to this one (5.3.2.2-25), you are affected by this Field Notice.

	= Problem Symptoms =		= Problem Symptoms =

← Older revision		Revision as of 16:40, 27 May 2015
Line 1:		Line 1:
	{{DISPLAYTITLE:FN17753 - Net-SNMP restarts and is generating core files}}		{{DISPLAYTITLE:FN17753 - Net-SNMP restarts and is generating core files}}
−
−	~~=Reference Number =~~
−	~~FN17753~~
−

	= Affected Products =		= Affected Products =

@@ Line 3: / Line 3: @@
 =Reference Number =
 FN17753
 = Affected Products =

← Older revision		Revision as of 16:34, 27 May 2015
Line 1:		Line 1:
−	{{DISPLAYTITLE:Net-SNMP restarts and is generating core files}}	+	{{DISPLAYTITLE:FN17753 - Net-SNMP restarts and is generating core files}}
		+
		+	=Reference Number =
		+	FN17753

	= Affected Products =		= Affected Products =

@@ Line 54: / Line 54: @@
   wget http://repo.telcobridges.com/centos/RPM-GPG-KEY-CentOS-5
   wget http://repo.telcobridges.com/centos/RPM-GPG-KEY-CentOS-5-tb
-* Update your system to the latest version
+* Update your net-snmp to the latest version
-  yum update
+  yum update net-snmp*
 * Verify the updated net-snmp version. You should see:
   [root@TB011107 tbsnmpagent]# yum list net-snmp

@@ Line 81: / Line 81: @@
   rpm -ivhU net-snmp-utils-5.3.2.2-25.el5.tb.x86_64.rpm
 * Above files can be found at:
-  http://repo.telcobridges.com/centos/5.5/updates/x86_64/RPMS/
+  http://repo.telcobridges.com/centos/5/os/x86_64/CentOS/
 * Verify the updated net-snmp version. You should see:
   [root@TB011107 tbsnmpagent]# yum list net-snmp