TBwiki:Privacy policy - Revision history

Ktrueman: /* Challenging compliance */

2009-05-08T15:27:50Z

Challenging compliance

Ktrueman at 15:27, 8 May 2009

2009-05-08T15:27:31Z

Ktrueman at 15:26, 8 May 2009

2009-05-08T15:26:09Z

Ktrueman: /* Purpose */

2009-05-08T15:25:26Z

Purpose

Ktrueman at 15:24, 8 May 2009

2009-05-08T15:24:49Z

Ktrueman at 15:21, 8 May 2009

2009-05-08T15:21:47Z

Ktrueman: New page: According to Canadian legislation, most recently updated January 2004, TelcoBridges™ follows the 10 principles set out by the Personal Information Policy and Electronic Documents Ac...

2009-05-08T15:19:43Z

New page: According to Canadian legislation, most recently updated January 2004, TelcoBridges™ follows the 10 principles set out by the Personal Information Policy and Electronic Documents Ac...

New page

According to Canadian legislation, most recently updated January 2004, TelcoBridges™ follows the 10 principles set out by the Personal Information Policy and Electronic Documents Act (PIPEDA):

[1] Accountability
[2] Purpose
[3] Consent
[4] Limiting collection
[5] Limiting use, disclosure & retention
[6] Accuracy
[7] Safeguards
[8] Openness
[9] Individual access
[10] Challenging compliance

For more information pertaining to your rights, responsibilities and the act as per the listing above, please refer to: http://privacyforbusiness.ic.gc.ca .
[1] Accountability

TelcoBridges Inc. complies with the 10 principles set out by the Personal Information Policy and Electronic Documents Act. Our corporate responsibilities are ensured by the corporate privacy officer (S. Quinn).

The privacy officer is entrusted to ensure that all corporate responsibilities are understood and followed by the entire organization. The privacy officer is also entrusted to: answer any and all questions pertaining to the privacy policy, questioned by partners (clients) /
prospects/employees.

TelcoBridges protects all personal information held by the organization through its procedures & policies and security infrastructure. Personal partner information is never transferred to a third party without specific consent of the partner/prospect.

TelcoBridges is accountable to all stipulations in the corporate privacy policy.

[2] Purpose

TelcoBridges collects the following personal partner information:

1. To provide a quote (the prospect/partner information is collected):

Information collected includes: contact name(s), company name, address, telephone, fax, mobile, e-mail, web site, the contact(s) type of business (system integrator, solutions developer, value added re-seller, etc.

This information is used to ensure the proper processing of the quote(s) which lead to orders and efficient delivery of product(s)/service(s).

All information collected is transferred into TelcoBridges corporate CRM system, whereby all marketing and sales employees may view given information. Only marketing and sales personnel have access permissions to change prospect/partner information.

2. For marketing purposes:
The marketing department regularly sends product information, press releases, promotions, and other communications via email, fax, direct mail, other to prospects/partners so that they are aware of events, promotions, product or industry information that may be of benefit and/or interest.

TelcoBridges always provides a means of “opting out” of the given media effort(s) from that time on if the prospect/partner so desires.

Prospects/partners are added to the TelcoBridges list:
> As soon as they are provided a quote
> If they provide their information to TelcoBridges through a trade show or event (ex. Webinar)
> If they have contacted us through www.telcobridges.com via email, online form, other
> If they have been contacted or contact someone within the TelcoBridges sales team

As soon as prospects/partners are: quoted, participate in an event or trade show, and/or submit a request online, they are made aware of their inclusion on the TelcoBridges list.

Prospects/partners may register themselves into the TelcoBridges data-base via various online resources, ex. TelcoBridges online: forms, contact email, other. It is understood (and clearly stipulated) that upon submission of the registration the prospect/partner is opting-in to the TelcoBridges database. From this point on, all contact made with the prospect/partner will have set-out methods of opting-out, feedback and access to the detailed privacy policy.

The purpose of collecting Marketing data:
To inform prospects/partners, through various forms of marketing, of new/existing products, brands, service offerings, news, promotions and events in the telecom industry. The marketing department will only use personal information, provided by an individual to TelcoBridges, for the purpose of receiving marketing literature/promotions/other, unless the client suggests otherwise and therefore provides consent. All personal information will be collected through e-mail, Internet, fax, telephone, mail.

Each TelcoBridges Internet/email marketing campaign will contain:
> TelcoBridges privacy policy, and who to contact with questions
> A way to Opt-out of the marketing initiative
> A way to correct personal information
> A way to provide feedback

As part of our formal pricing process, all quotes provided to prospects/partners include a consent statement clearly visible to make prospects/partners aware of their inclusion into the TelcoBridges database. In signing said quote(s) the prospect/partner confirms his/her knowledge of our privacy policy and agrees to inclusion into our database. However after an initial email/fax/other marketing communication, the prospect/partner can decide, if they so choose, to opt-out of this database. Prospects/partners can opt-out of the marketing database at anytime by contacting TelcoBridges via telephone, fax, email or online. The full version of the corporate privacy policy is always available at www.telcobridges.com , links included on every page of the web site.

[3] Consent

Consent occurs in the signing of on the quote (filed by TelcoBridges for proof of signature – accounting dept.) in the case of new/existing partners. In the case of prospects, consent is obtained either online (in the case of press room sign up, completion of online forms, requests, etc) or via telephone/mail for postal mailings (consent tracked by TelcoBridges Marketing dept.).

In the event that a prospect/partner chooses to remove their name from the TelcoBridges marketing database (consent is withdrawn), they take on the responsibility of not being made aware of new promotions, new brands, new services, current events, other promotions/communications that TelcoBridges may be offering at any given time. It should be understood that in opting-out of the TelcoBridges marketing database, no marketing materials or campaigns will be communicated to the prospect/partner unless otherwise specified.

[4] Limiting collection

TelcoBridges will only collect information pertinent to the processing, delivery and support of their products. In the case of marketing materials, only information pertinent to the delivery and tracking of the marketing materials/campaign will be collected (as little as: name, company name, and e-mail – as much as: name, company name, address, tel., fax, e-mail).

[5] Limiting use, disclosure and retention

Personal information, pertaining to the prospect/partner will only be used in the following circumstances:
> Proper order processing and delivery.
> Effective communication of events, promotions, promotional materials, catalogues, press releases, ads, other marketing campaigns, etc.
> To facilitate any other communication request to TelcoBridges Inc. from the prospect/partner.

No client information will be disclosed for reasons other than those stipulated above.

[6] Accuracy

Prospect/partner information can be modified/updated at any time. Prospects/ partners may request their own personal contact information to revise/update, as they would choose. If TelcoBridges is contacted with a request to modify and/or change a prospect’s/partner’s information, all changes will be made within 2 business days.

In order for a prospect/partner to receive the listing of the information being held by TelcoBridges, prospect/partner should contact TelcoBridges via e-mail, fax or phone and TelcoBridges will send them the appropriate information as requested. Prospects/partners should contact the corporate privacy officer for all personal information stipulated above.

[7] Safeguards

Within TelcoBridges, client information is protected through various means:
> Limited access to those who directly deal with the accounts.
> The TelcoBridges network infrastructure including firewalls, etc.
These two precautions will ensure that information is appropriately used and dispersed within the organization (TelcoBridges) allowing for the efficient processing of orders and transfer of information.

[8] Openness

At any time the prospect/partner may request a copy of the TelcoBridges privacy policy. It is accessible on the TelcoBridges Web Site ( www.telcobridges.com ) and can be transferred to a client through any TelcoBridges employee.

Prospects/partners will be made aware of the TelcoBridges privacy policy, as it is accessible through the corporate web site as well as detailed in all e-mailed messages.

[9] Individual access

At any time, prospects/partners may request a copy of their personal information. Those individuals may only request their specified personal information kept on file by TelcoBridges. Individuals, other than the individual who granted consent to be placed in the TelcoBridges database, may not access the information of any other member of the database.

[10] Challenging compliance

If, at any point, an individual feels TelcoBridges has not fulfilled its responsibility in terms of personal privacy, formal complaints may be launched if required.

Should you have any questions or comments with regard to this policy please do not hesitate in contacting our corporate privacy officer: Stephanie Quinn, marketing@telcobridges.com

@@ Line 93: / Line 93: @@
 If, at any point, an individual feels TelcoBridges has not fulfilled its responsibility in terms of personal privacy, formal complaints may be launched if required.
-Should you have any questions or comments with regard to this policy please do not hesitate in contacting our corporate privacy officer: Stephanie Quinn, marketing@telcobridges.com
+Should you have any questions or comments with regard to this policy please do not hesitate in contacting our corporate privacy officer: Stephanie Quinn, mailto:marketing@telcobridges.com
 ----
 For more information pertaining to your rights, responsibilities and the act as per the listing above, please refer to: http://privacyforbusiness.ic.gc.ca.

@@ Line 30: / Line 30: @@
 *As soon as they are provided a quote
 *If they provide their information to TelcoBridges through a trade show or event (ex. Webinar)
-*If they have contacted us through www.telcobridges.com  via email, online form, other
+*If they have contacted us through http://www.telcobridges.com  via email, online form, other
 *If they have been contacted or contact someone within the TelcoBridges sales team
@@ Line 46: / Line 46: @@
 *A way to provide feedback
-As part of our formal pricing process, all quotes provided to prospects/partners include a consent statement clearly visible to make prospects/partners aware of their inclusion into the TelcoBridges database. In signing said quote(s) the prospect/partner confirms his/her knowledge of our privacy policy and agrees to inclusion into our database. However after an initial email/fax/other marketing communication, the prospect/partner can decide, if they so choose, to opt-out of this database.  Prospects/partners can opt-out of the marketing database at anytime by contacting TelcoBridges via telephone, fax, email or online. The full version of the corporate privacy policy is always available at  www.telcobridges.com, links included on every page of the web site.
+As part of our formal pricing process, all quotes provided to prospects/partners include a consent statement clearly visible to make prospects/partners aware of their inclusion into the TelcoBridges database. In signing said quote(s) the prospect/partner confirms his/her knowledge of our privacy policy and agrees to inclusion into our database. However after an initial email/fax/other marketing communication, the prospect/partner can decide, if they so choose, to opt-out of this database.  Prospects/partners can opt-out of the marketing database at anytime by contacting TelcoBridges via telephone, fax, email or online. The full version of the corporate privacy policy is always available at http://www.telcobridges.com, links included on every page of the web site.
 == Consent ==
@@ Line 82: / Line 82: @@
 == Openness ==
-At any time the prospect/partner may request a copy of the TelcoBridges privacy policy. It is accessible on the TelcoBridges Web Site (www.telcobridges.com) and can be transferred to a client through any TelcoBridges employee.
+At any time the prospect/partner may request a copy of the TelcoBridges privacy policy. It is accessible on the TelcoBridges Web Site (http://www.telcobridges.com) and can be transferred to a client through any TelcoBridges employee.
 Prospects/partners will be made aware of the TelcoBridges privacy policy, as it is accessible through the corporate web site as well as detailed in all e-mailed messages.

@@ Line 53: / Line 53: @@
 In the event that a prospect/partner chooses to remove their name from the TelcoBridges marketing database (consent is withdrawn), they take on the responsibility of not being made aware of new promotions, new brands, new services, current events, other promotions/communications that TelcoBridges may be offering at any given time.  It should be understood that in opting-out of the TelcoBridges marketing database, no marketing materials or campaigns will be communicated to the prospect/partner unless otherwise specified.
 == Limiting collection ==
 TelcoBridges will only collect information pertinent to the processing, delivery and support of their products.  In the case of marketing materials, only information pertinent to the delivery and tracking of the marketing materials/campaign will be collected (as little as: name, company name, and e-mail – as much as: name, company name, address, tel., fax, e-mail).
 == Limiting use, disclosure and retention ==
@@ Line 68: / Line 66: @@
 No client information will be disclosed for reasons other than those stipulated above.
 == Accuracy ==
@@ Line 75: / Line 72: @@
 In order for a prospect/partner to receive the listing of the information being held by TelcoBridges, prospect/partner should contact TelcoBridges via e-mail, fax or phone and TelcoBridges will send them the appropriate information as requested. Prospects/partners should contact the corporate privacy officer for all personal information stipulated above.
 == Safeguards ==
@@ Line 84: / Line 80: @@
 These two precautions will ensure that information is appropriately used and dispersed within the organization (TelcoBridges) allowing for the efficient processing of orders and transfer of information.
 == Openness ==
@@ Line 90: / Line 85: @@
 Prospects/partners will be made aware of the TelcoBridges privacy policy, as it is accessible through the corporate web site as well as detailed in all e-mailed messages.
 == Individual access ==
 At any time, prospects/partners may request a copy of their personal information.  Those individuals may only request their specified personal information kept on file by TelcoBridges. Individuals, other than the individual who granted consent to be placed in the TelcoBridges database, may not access the information of any other member of the database.
 == Challenging compliance ==
@@ Line 101: / Line 94: @@
 Should you have any questions or comments with regard to this policy please do not hesitate in contacting our corporate privacy officer: Stephanie Quinn, marketing@telcobridges.com
 ----
 For more information pertaining to your rights, responsibilities and the act as per the listing above, please refer to: http://privacyforbusiness.ic.gc.ca.

@@ Line 14: / Line 14: @@
 TelcoBridges collects the following personal partner information:
-. To provide a quote (the prospect/partner information is collected):
+. To '''provide a quote''' (the prospect/partner information is collected):
 Information collected includes: contact name(s), company name, address, telephone, fax, mobile, e-mail, web site, the contact(s) type of business (system integrator, solutions developer, value added re-seller, etc.
@@ Line 22: / Line 22: @@
 All information collected is transferred into TelcoBridges corporate CRM system, whereby all marketing and sales employees may view given information. Only marketing and sales personnel have access permissions to change prospect/partner information.
-. For marketing purposes:
+. For '''marketing purposes''':
 The marketing department regularly sends product information, press releases, promotions, and other communications  via email, fax, direct mail, other to prospects/partners so that they are aware of events, promotions, product or industry information that may be of benefit and/or interest.
@@ Line 47: / Line 47: @@
 As part of our formal pricing process, all quotes provided to prospects/partners include a consent statement clearly visible to make prospects/partners aware of their inclusion into the TelcoBridges database. In signing said quote(s) the prospect/partner confirms his/her knowledge of our privacy policy and agrees to inclusion into our database. However after an initial email/fax/other marketing communication, the prospect/partner can decide, if they so choose, to opt-out of this database.  Prospects/partners can opt-out of the marketing database at anytime by contacting TelcoBridges via telephone, fax, email or online. The full version of the corporate privacy policy is always available at  www.telcobridges.com, links included on every page of the web site.
 == Consent ==

@@ Line 1: / Line 1: @@
 According to Canadian legislation, most recently updated January 2004, TelcoBridges™ follows the 10 principles set out by the Personal Information Policy and Electronic Documents Act (PIPEDA):
 == Accountability ==
@@ Line 24: / Line 10: @@
 TelcoBridges is accountable to all stipulations in the corporate privacy policy.
 == Purpose ==
@@ Line 70: / Line 55: @@
 In the event that a prospect/partner chooses to remove their name from the TelcoBridges marketing database (consent is withdrawn), they take on the responsibility of not being made aware of new promotions, new brands, new services, current events, other promotions/communications that TelcoBridges may be offering at any given time.  It should be understood that in opting-out of the TelcoBridges marketing database, no marketing materials or campaigns will be communicated to the prospect/partner unless otherwise specified.
-[4] Limiting collection
 TelcoBridges will only collect information pertinent to the processing, delivery and support of their products.  In the case of marketing materials, only information pertinent to the delivery and tracking of the marketing materials/campaign will be collected (as little as: name, company name, and e-mail – as much as: name, company name, address, tel., fax, e-mail).
-[5] Limiting use, disclosure and retention
 Personal information, pertaining to the prospect/partner will only be used in the following circumstances:
-> Proper order processing and delivery.
+*Proper order processing and delivery.
-> Effective communication of events, promotions, promotional materials, catalogues, press releases, ads, other marketing campaigns, etc.
+*Effective communication of events, promotions, promotional materials, catalogues, press releases, ads, other marketing campaigns, etc.
-> To facilitate any other communication request to TelcoBridges Inc. from the prospect/partner.
+*To facilitate any other communication request to TelcoBridges Inc. from the prospect/partner.
 No client information will be disclosed for reasons other than those stipulated above.
-[6] Accuracy
 Prospect/partner information can be modified/updated at any time.  Prospects/ partners may request their own personal contact information to revise/update, as they would choose. If TelcoBridges is contacted with a request to modify and/or change a prospect’s/partner’s information, all changes will be made within 2 business days.
@@ Line 89: / Line 77: @@
 In order for a prospect/partner to receive the listing of the information being held by TelcoBridges, prospect/partner should contact TelcoBridges via e-mail, fax or phone and TelcoBridges will send them the appropriate information as requested. Prospects/partners should contact the corporate privacy officer for all personal information stipulated above.
-[7] Safeguards
 Within TelcoBridges, client information is protected through various means:
-> Limited access to those who directly deal with the accounts.
+*Limited access to those who directly deal with the accounts.
-> The TelcoBridges network infrastructure including firewalls, etc.
+*The TelcoBridges network infrastructure including firewalls, etc.
 These two precautions will ensure that information is appropriately used and dispersed within the organization (TelcoBridges) allowing for the efficient processing of orders and transfer of information.
-At any time the prospect/partner may request a copy of the TelcoBridges privacy policy. It is accessible on the TelcoBridges Web Site ( 												 														www.telcobridges.com 												 												) and can be transferred to a client through any TelcoBridges employee.
+== Openness ==
 Prospects/partners will be made aware of the TelcoBridges privacy policy, as it is accessible through the corporate web site as well as detailed in all e-mailed messages.
-At any time, prospects/partners may request a copy of their personal information.  Those individuals may only request their specified personal information kept on file by TelcoBridges.  Individuals, other than the individual who granted consent to be placed in the TelcoBridges database, may not access the information of any other member of the database.
+== Individual access ==
-[10] Challenging compliance
+At any time, prospects/partners may request a copy of their personal information.  Those individuals may only request their specified personal information kept on file by TelcoBridges. Individuals, other than the individual who granted consent to be placed in the TelcoBridges database, may not access the information of any other member of the database.
 If, at any point, an individual feels TelcoBridges has not fulfilled its responsibility in terms of personal privacy, formal complaints may be launched if required.
 Should you have any questions or comments with regard to this policy please do not hesitate in contacting our corporate privacy officer: Stephanie Quinn, marketing@telcobridges.com

@@ Line 1: / Line 1: @@
- 				According to Canadian legislation, most recently updated January 2004, TelcoBridges™ follows the 10 principles set out by the Personal Information Policy and Electronic Documents Act (PIPEDA):
+According to Canadian legislation, most recently updated January 2004, TelcoBridges™ follows the 10 principles set out by the Personal Information Policy and Electronic Documents Act (PIPEDA):
 [1] Accountability
@@ Line 12: / Line 12: @@
 [10] Challenging compliance
-For more information pertaining to your rights, responsibilities and the act as per the listing above, please refer to:  				 						http://privacyforbusiness.ic.gc.ca  				.
+For more information pertaining to your rights, responsibilities and the act as per the listing above, please refer to: http://privacyforbusiness.ic.gc.ca.
-[1] Accountability
 TelcoBridges Inc. complies with the 10 principles set out by the Personal Information Policy and Electronic Documents Act.  Our corporate responsibilities are ensured by the corporate privacy officer (S. Quinn).
@@ Line 24: / Line 25: @@
 TelcoBridges is accountable to all stipulations in the corporate privacy policy.
 TelcoBridges collects the following personal partner information:
@@ Line 42: / Line 43: @@
 Prospects/partners are added to the TelcoBridges list:
-> As soon as they are provided a quote
+*As soon as they are provided a quote
-> If they provide their information to TelcoBridges through a trade show or event (ex. Webinar)
+*If they provide their information to TelcoBridges through a trade show or event (ex. Webinar)
-> If they have contacted us through  										 												www.telcobridges.com 										 										 via email, online form, other
+*If they have contacted us through www.telcobridges.com  via email, online form, other
-> If they have been contacted or contact someone within the TelcoBridges sales team
+*If they have been contacted or contact someone within the TelcoBridges sales team
 As soon as prospects/partners are: quoted, participate in an event or trade show, and/or submit a request online, they are made aware of their inclusion on the TelcoBridges list.
-Prospects/partners may register themselves into the TelcoBridges data-base via various online resources, ex. TelcoBridges online: forms, contact email,  other.  It is understood (and clearly stipulated) that upon submission of the registration the prospect/partner is opting-in to the TelcoBridges database.  From this point on, all contact made with the prospect/partner will have set-out methods of opting-out, feedback and access to the detailed privacy policy.
+Prospects/partners may register themselves into the TelcoBridges data-base via various online resources, ex. TelcoBridges online: forms, contact email,  other. It is understood (and clearly stipulated) that upon submission of the registration the prospect/partner is opting-in to the TelcoBridges database. From this point on, all contact made with the prospect/partner will have set-out methods of opting-out, feedback and access to the detailed privacy policy.
 The purpose of collecting Marketing data:
@@ Line 55: / Line 56: @@
 Each TelcoBridges Internet/email marketing campaign will contain:
-> TelcoBridges privacy policy, and who to contact with questions
+*TelcoBridges privacy policy, and who to contact with questions
-> A way to Opt-out of the marketing initiative
+*A way to Opt-out of the marketing initiative
-> A way to correct personal information
+*A way to correct personal information
-> A way to provide feedback
+*A way to provide feedback
-As part of our formal pricing process, all quotes provided to prospects/partners include a consent statement clearly visible to make prospects/partners aware of their inclusion into the TelcoBridges database. In signing said quote(s) the prospect/partner confirms his/her knowledge of our privacy policy and agrees to inclusion into our database. However after an initial email/fax/other marketing communication, the prospect/partner can decide, if they so choose, to opt-out of this database.  Prospects/partners can opt-out of the marketing database at anytime by contacting TelcoBridges via telephone, fax, email or online. The full version of the corporate privacy policy is always available at  												 														www.telcobridges.com 												 												 , links included on every page of the web site.
+As part of our formal pricing process, all quotes provided to prospects/partners include a consent statement clearly visible to make prospects/partners aware of their inclusion into the TelcoBridges database. In signing said quote(s) the prospect/partner confirms his/her knowledge of our privacy policy and agrees to inclusion into our database. However after an initial email/fax/other marketing communication, the prospect/partner can decide, if they so choose, to opt-out of this database.  Prospects/partners can opt-out of the marketing database at anytime by contacting TelcoBridges via telephone, fax, email or online. The full version of the corporate privacy policy is always available at  www.telcobridges.com, links included on every page of the web site.
-[3] Consent
 Consent occurs in the signing of on the quote (filed by TelcoBridges for proof of signature – accounting dept.) in the case of new/existing partners. In the case of prospects, consent is obtained either online (in the case of press room sign up, completion of online forms, requests, etc) or via telephone/mail for postal mailings (consent tracked by TelcoBridges Marketing dept.).