Target Recording - Revision history

Luc Morissette at 23:01, 9 March 2018

2018-03-09T23:01:52Z

Luc Morissette: LM Added VoIP DSP

2016-11-02T20:00:49Z

LM Added VoIP DSP

Luc Morissette: Added links to 2.8 and 2.9

2016-08-11T13:16:09Z

Added links to 2.8 and 2.9

Luc Morissette: /* Configuration */

2014-01-29T15:47:06Z

Configuration

Luc Morissette: /* Web Portal mode */

2014-01-29T15:46:44Z

Web Portal mode

Luc Morissette: /* Accessing Recorded Calls */

2014-01-29T15:46:22Z

Accessing Recorded Calls

Allyntree at 20:20, 3 June 2013

2013-06-03T20:20:35Z

Cbilodeau: re-arrange page information

2013-06-03T20:15:05Z

re-arrange page information

Allyntree at 15:34, 3 June 2013

2013-06-03T15:34:50Z

Allyntree: /* Configuration */

2013-06-03T14:58:20Z

Configuration

@@ Line 61: / Line 61: @@
 == Configuration ==
 === Configuration (and Accessing the recorded calls) ===
 *[[Toolpack:Troubleshooting_B#Target_Recording|Target Recording for 2.9]]
 *[[Toolpack:Troubleshooting_A#Target_Recording|Target Recording for 2.8]]
 *[[Web_Portal_Tutorial_Guide_v2.7#Target Recording|Target Recording for 2.7]]
 === Routing Scripts mode ===
 *[[Routing_script_tutorial:Mini_Development_Guide#Recording_call_legs|routing script mini tutorial guide]]

@@ Line 23: / Line 23: @@
 == Hardware requirements ==
-* [[Tmedia]] unit with DSP resources
+* [[Tmedia]] unit with IVR DSP resources
+* Starting with version 2.8.101, [[Tmedia]] unit with IVR DSP resources or VoIP DSP resources with playing/recording licenses
 == Recording modes ==

@@ Line 60: / Line 60: @@
 == Configuration ==
-=== Configuration ===
+=== Configuration (and Accessing the recorded calls) ===
-*[[Web_Portal_Tutorial_Guide_v2.7#Target Recording|Web Portal v2.7:Target Recording]]
+*[[Toolpack:Troubleshooting_B#Target_Recording|Target Recording for 2.9]]
+*[[Toolpack:Troubleshooting_A#Target_Recording|Target Recording for 2.8]]
-=== Accessing Recorded Calls ===
+*[[Web_Portal_Tutorial_Guide_v2.7#Target Recording|Target Recording for 2.7]]
-*[[Web_Portal_Tutorial_Guide_v2.7#Target Recording|Web Portal v2.7:Accessing Target Recording]]
 === Routing Scripts mode ===
 *[[Routing_script_tutorial:Mini_Development_Guide#Recording_call_legs|routing script mini tutorial guide]]

@@ Line 62: / Line 62: @@
 === Configuration ===
 *[[Web_Portal_Tutorial_Guide_v2.7#Target Recording|Web Portal v2.7:Target Recording]]
 === Accessing Recorded Calls ===
 *[[Web_Portal_Tutorial_Guide_v2.7#Target Recording|Web Portal v2.7:Accessing Target Recording]]

@@ Line 60: / Line 60: @@
 == Configuration ==
-=== Web Portal mode ===
+=== Configuration ===
-*[[Web_Portal_Tutorial_Guide_v2.7#Target Recording|Toolpack v2.7:Target Recording]]
+*[[Web_Portal_Tutorial_Guide_v2.7#Target Recording|Web Portal v2.7:Target Recording]]
 === Routing Scripts mode ===

← Older revision		Revision as of 15:46, 29 January 2014
Line 67:		Line 67:

	=== Accessing Recorded Calls ===		=== Accessing Recorded Calls ===
−	*[[Web_Portal_Tutorial_Guide_v2.7#Target Recording\|~~Toolpack~~ v2.7:Accessing Target Recording]]	+	*[[Web_Portal_Tutorial_Guide_v2.7#Target Recording\|Web Portal v2.7:Accessing Target Recording]]

← Older revision		Revision as of 20:20, 3 June 2013
Line 3:		Line 3:
	Calls are recorded as ".wav" files on the Tmedia unit's drive.		Calls are recorded as ".wav" files on the Tmedia unit's drive.

−	'''WARNING: For this reason, target recording is recommend for troubleshooting only and should be ~~disable~~ when it is not needed. ~~Also~~, recording a large amount of calls simultaneously will have an impact on the system's performance.'''	+	'''WARNING: For this reason, target recording is recommend for troubleshooting only and should be disabled when it is not needed. In addition, recording a large amount of calls simultaneously will have an impact on the system's performance.'''

@@ Line 1: / Line 1: @@
 [[Tmedia]] units, running [[Toolpack]] software and the [[TB_Media_Gateway|Gateway]] application, permit the recording of calls.
 Calls are recorded as ".wav" files on the Tmedia unit's drive.
 == Use cases ==
-Target recording is useful in a avariety of applications:
+Target recording is useful in a variety of applications:
 * Voice/line quality control
@@ Line 24: / Line 26: @@
-== Recording options ==
+== Recording modes ==
 * Recorded files options:
 ** Record each leg of a call into it's own file
 ** Record an audio mix of both legs of a call to a single file (only available with [[TMG-CONTROL_Version_2.7|Toolpack 2.7]] and up only)
-* Calls to recording filtering:
+* Available filtering parameters:
 ** By calling number
 ** By called number
-** By NAP
+** By incoming NAP
-** By routing script
+** By outgoing NAP
-== Configuration ==
+=== Routing script ===
-=== Enabling the Recording of Calls ===
+This mode can insert recording into any existing routing script.
-To learn how the enable the recording of calls using the Web Portal, refer to the [[Web_Portal_Tutorial_Guide_v2.7#Target Recording|Target Recording]] section of the Web Portal Tutorial guide.
+It is extremely flexible but requires users to modify their routing scripts.
-=== Using routing scripts ===
+* Recorded files options:
-Toolpack routing scripts are provided with an example filter script for recording calls, which can be easily inserted into any routing script.
+** Record each leg of a call into it's own file
-For more information, refer to the [[Routing_script_tutorial:Mini_Development_Guide#Recording_call_legs|routing script mini tutorial guide]].
+=== Routing Scripts mode ===
-=== Accessing Call Recordings ===
+=== Accessing Recorded Calls ===
-To learn how the access call recordings using the Web Portal, refer to the [[Web_Portal_Tutorial_Guide_v2.7#Target Recording|Target Recording]] section of the Web Portal Tutorial guide.
+*[[Web_Portal_Tutorial_Guide_v2.7#Target Recording|Toolpack v2.7:Accessing Target Recording]]