Toolpack:Retrieving Call Trace A - Revision history

Candy Chan: Unhide important session.

2014-10-20T05:58:18Z

Unhide important session.

Lucas Trottier at 08:35, 25 March 2014

2014-03-25T08:35:58Z

Lucas Trottier: moved Toolpack:Retreiving Call Trace A to Toolpack:Retrieving Call Trace A: Mistake in spelling

2014-03-25T08:35:35Z

moved Toolpack:Retreiving Call Trace A to Toolpack:Retrieving Call Trace A: Mistake in spelling

Lucas Trottier: /* Getting calls from files */

2014-03-25T08:24:16Z

Getting calls from files

Lucas Trottier: /* Applies to version v2.7 */

2014-03-25T08:20:42Z

Applies to version v2.7

Lucas Trottier: Created page with "=== '''''Applies to version v2.7''''' === {{DISPLAYTITLE:Retreiving Call Traces}} 1- Click '''Call Trace''' in the navigation panel Image:CallTrace_0_0.png 2- Set vari..."

2014-03-25T07:58:27Z

Created page with "=== '''''Applies to version v2.7''''' === {{DISPLAYTITLE:Retreiving Call Traces}} 1- Click '''Call Trace''' in the navigation panel Image:CallTrace_0_0.png 2- Set vari..."

New page

=== '''''Applies to version v2.7''''' ===
{{DISPLAYTITLE:Retreiving Call Traces}}

1- Click '''Call Trace''' in the navigation panel

[[Image:CallTrace_0_0.png]]

2- Set various parameters for the call trace, such as
*Time and date range
*Called or calling number
*Network Access Point (NAP)
*Incoming or outgoing calls
*Call Duration, Reason Code

[[Image:ConfigureCallTrace_1_A.png]]

Once you are satisfied with the filter criteria, click '''Apply'''

The filter results are displayed.

3-Select a call in the results window to display further information about the call.

[[Image:ConfigureCallTrace_1_A.png]]

4- Choose the concerned call entry to view the details.

[[Image:ConfigureCallTrace_7_A.png]]

5- You can click export to save the call trace as a HTML file.

[[Image:ConfigureCallTrace_8_A.png]]

<div class="mw-collapsible mw-collapsed" data-collapsetext="To search for calls that are no longer in memory, do the following:" data-expandtext="Searching for calls that are no longer in memory" style="width: 400px;">

By default, the system stores up to 10,000 call legs in memory. If the call is no longer in memory, it may be retrieved by using information from the uctdata log files.

By default the file is located in the following path:
<pre>/lib/tb/toolpack/setup/12358/2.6/apps/tbuctwriter/uctdata*</pre>

1- Start [[How_to_use_tbx_cli_tools_remote_program|tbx_cli_tools_remote]]
2- Select tbuctwriter
3- To know which files are available, as well as the start and end time of each file, use the following options:
* 'p' to print all uctdata files on disk

To load a file into memory for viewing with the Web Portal: <br>
* Option 'o' followed by the data filename (uctdata*)

Use the Web Portal to search for calls using the appropriate filter criteria. The memory will not be overwritten until you restore normal process.

To restore normal process:<br>

*Option ‘c’ to clear memory
*Option ‘l’ to have calls put in memory again

<br>

@@ Line 1: / Line 1: @@
 === '''''Applies to version v2.7''''' ===
-{{DISPLAYTITLE:Retreiving Call Trace}}
+{{DISPLAYTITLE:Retrieving Call Trace}}
 ==== Getting calls from memory ====

@@ Line 37: / Line 37: @@
 ==== Getting calls from files ====
-<div class="mw-collapsible mw-collapsed" data-collapsetext="To search for calls that are no longer in memory, do the following:" data-expandtext="Searching for calls that are no longer in memory" style="width: 400px;">
+To search for calls that are no longer in memory, do the following:
 By default, the system stores up to 10,000 call legs in memory. If the call is no longer in memory, it may be retrieved by using information from the uctdata log files.

@@ Line 44: / Line 44: @@
 <pre>/lib/tb/toolpack/setup/12358/2.6/apps/tbuctwriter/uctdata*</pre>
-- Start [[How_to_use_tbx_cli_tools_remote_program|tbx_cli_tools_remote]]
+- Start [[How_to_use_tbx_cli_tools_remote_program|tbx_cli_tools_remote]] <br/>
-- Select tbuctwriter
+- Select tbuctwriter <br/>
 - To know which files are available, as well as the start and end time of each file, use the following options:
 * 'p' to print all uctdata files on disk