Toolpack Troubleshooting:Cannot Add or Edit Configuration - Revision history

Ktrueman: clean up and added category

2009-09-03T09:11:48Z

clean up and added category

Ka-Lok Yeung: /* Solution */

2009-09-03T06:40:29Z

Solution

Ka-Lok Yeung: Created page with '== Symptom == Normally we should be able to modify the configuration of Toolpack System through Web Portal. For example, we should be able to add hardware in the Hardware page b…'

2009-09-03T06:37:23Z

Created page with '== Symptom == Normally we should be able to modify the configuration of Toolpack System through Web Portal. For example, we should be able to add hardware in the Hardware page b…'

New page

== Symptom ==

Normally we should be able to modify the configuration of Toolpack System through Web Portal. For example, we should be able to add hardware in the Hardware page by clicking the link "Create New Hardware" in the top left hand corner for the page as in the diagram below.

[[Image:Troubleshooting-CannotAdd-NormalCase.jpg|600px| ]]

However, I cannot modify the configuration. For example, in the Hardware page, the link "Create New Hardware" is not available as in the diagram below.

[[Image:Troubleshooting-CannotAdd-ProblemCase.jpg|600px| ]]

== Solution ==

This problem usually occurs in new Toolpack Platform, for example, when you just installed a new Toolpack software on a host or you have a new TMG3200.

The reason is that the active configuration is locked.

To solve this, first select Systems from the navigation panel. Select Edit on the configuration in the System List.

If you find that the checkbox of Lock active configuration is checked as in the diagram below, uncheck it and click the Save button to save.

[[Image:Troubleshooting-CannotAdd-HowToSolve.jpg|600px| ]]

@@ Line 1: / Line 1: @@
 == Symptom ==
-Normally we should be able to modify the configuration of Toolpack System through Web Portal. For example, we should be able to add hardware in the Hardware page by clicking the link "Create New Hardware" in the top left hand corner for the page as in the diagram below.
+Normally you should be able to modify the configuration of Toolpack System through the Web Portal. For example, you should be able to add hardware via the Hardware page by clicking the link 'Create New Hardware' in the top left hand corner for the page as in the diagram below.
 [[Image:Troubleshooting-CannotAdd-NormalCase.jpg|600px| ]]
-However, I cannot modify the configuration. For example, in the Hardware page, the link "Create New Hardware" is not available as in the diagram below.
 [[Image:Troubleshooting-CannotAdd-ProblemCase.jpg|600px| ]]
 == Solution ==
-This problem usually occurs in a new Toolpack Platform, for example, when you have just installed a new Toolpack software on a host or you have a new TMG3200.
+This problem usually occurs in a new Toolpack Platform installation, for example, when you have just installed a new Toolpack software on a host or you have a new TMG3200. The reason is that the active configuration is locked.
-To solve this, first select Systems from the navigation panel. Select Edit on the configuration in the System List.
+To solve this, first select 'Systems' from the navigation panel. Select 'Edit' on the configuration in the System List.
 [[Image:Troubleshooting-CannotAdd-HowToSolve.jpg|600px| ]]