Toolpack Troubleshooting:Web Portal - Revision history

Luc Morissette: /* Cannot start the Web Portal */

2009-09-11T13:57:06Z

Cannot start the Web Portal

Ktrueman: /* Start the Web Server manually */ spelling correction

2009-07-15T14:33:05Z

Start the Web Server manually: spelling correction

Sylvain Fontaine: Updated with new parameter names.

2009-07-07T21:20:04Z

Updated with new parameter names.

Cbilodeau at 12:56, 17 June 2009

2009-06-17T12:56:19Z

Cbilodeau at 12:53, 17 June 2009

2009-06-17T12:53:09Z

Cbilodeau at 15:38, 27 May 2009

2009-05-27T15:38:21Z

Cbilodeau at 15:38, 27 May 2009

2009-05-27T15:38:06Z

10.0.0.157: creation

2009-05-27T15:26:45Z

creation

New page

Cannot access the web portal

== Failed to connect ==
Verify that the firewall(host and possibly network) enable http/https.
:Modify the firewall rules to accept incoming http and https request.

== Verify lighttpd instance ==
For Unix host, verify that there is not 2 lighttpd instance using the same configuration file.
:If they do, you should close or kill one.

@@ Line 1: / Line 1: @@
 == Cannot start the Web Portal ==
 === Verify lighttpd instance ===
-Stop Toolpack, then verify if there is a lighttpd process still running.
+Stop Toolpack (tbtoolpack stop), then verify if there is a lighttpd process still running.
 *If there is one kill it, then restart Toolpack

@@ Line 9: / Line 9: @@
 '''Note: For this Toolpack must be stopped'''. Start the web server manually and verify if there is an error.
-The command should like something like this(modify the line according to your package/[[System_Id|SystemId]]):
+The command should look something like this(modify the line according to your package/[[System_Id|SystemId]]):
    lighttpd -D -f /lib/tb/toolpack/pkg/2.3.3/web/etc/lighttpd_12358.conf

@@ Line 9: / Line 9: @@
 '''Note: For this Toolpack must be stopped'''. Start the web server manually and verify if there is an error.
-The command should like something like this(modify the line according to your package/[[Gateway_Port|gateway port]]):
+The command should like something like this(modify the line according to your package/[[System_Id|SystemId]]):
    lighttpd -D -f /lib/tb/toolpack/pkg/2.3.3/web/etc/lighttpd_12358.conf
 If there is no error the shell should NOT return and you should be able to connect to the Web Portal. If there is an error, it will displayed after the command. In that case please contact TelcoBridges support.
 == Cannot access the Web Portal ==

@@ Line 7: / Line 7: @@
 === Start the Web Server manually ===
-'''Note: For this Toolpack must be stopped'''Start the web server manually and verify if there is an error.
+'''Note: For this Toolpack must be stopped'''. Start the web server manually and verify if there is an error.
 The command should like something like this(modify the line according to your package/[[Gateway_Port|gateway port]]):

← Older revision		Revision as of 12:53, 17 June 2009
Line 1:		Line 1:
		+	== Cannot start the Web Portal ==
		+
		+	=== Verify lighttpd instance ===
		+	Stop Toolpack, then verify if there is a lighttpd process still running.
		+	*If there is one kill it, then restart Toolpack
		+
		+
		+	=== Start the Web Server manually ===
		+	'''Note: For this Toolpack must be stopped'''Start the web server manually and verify if there is an error.
		+
		+	The command should like something like this(modify the line according to your package/[[Gateway_Port\|gateway port]]):
		+	lighttpd -D -f /lib/tb/toolpack/pkg/2.3.3/web/etc/lighttpd_12358.conf
		+
		+	If there is no error the shell should NOT return and you should be able to connect to the Web Portal. If there is an error, it will displayed after the command. In that case please contact TelcoBridges support.
		+
		+
	== Cannot access the Web Portal ==		== Cannot access the Web Portal ==

@@ Line 16: / Line 16: @@
 Verify the Web Portal logs located in:
    [InstallDirectory]/toolpack/pkg/[Version]/web/log
-  [InstallDirectory]\toolpack\pkg\[Version]\web\log
 Example
    /lib/tb/toolpack/pkg/2.3.3/web/log
    C:\TelcoBridges\toolpack\pkg\2.3.3\web\log

@@ Line 1: / Line 1: @@
-Cannot access the web portal
+== Cannot access the Web Portal ==
-== Failed to connect ==
+=== Verify lighttpd instance ===
 Verify that the firewall(host and possibly network) enable http/https.
-:Modify the firewall rules to accept incoming http and https request.
+*Modify the firewall rules to accept incoming http and https request.
-== Verify lighttpd instance ==
+== Web Portal queries fail ==
-For Unix host, verify that there is not 2 lighttpd  instance using the same configuration file.
-:If they do, you should close or kill one.
+=== Check the logs ===