Troubleshooting Toolpack - Revision history

Lucas Trottier: /* System configuration backup */

2017-04-06T11:20:12Z

System configuration backup

Luc Morissette: Factory Reset page done

2016-10-27T13:45:48Z

Factory Reset page done

Luc Morissette: Updated order of items, text, formatting, some links.

2016-08-09T20:11:27Z

Updated order of items, text, formatting, some links.

Show changes

Luc Morissette: Updated tbchangeip link

2016-08-09T19:40:02Z

Updated tbchangeip link

Luc Morissette: Updated links to Backup procedure

2016-08-09T19:34:57Z

Updated links to Backup procedure

Luc Morissette: /* Calls */

2016-08-05T19:18:27Z

Calls

Luc Morissette: Added a link to tbchangeip

2013-04-16T21:04:22Z

Added a link to tbchangeip

Luc Morissette: Added SS7 CIC group control link

2011-10-20T12:10:22Z

Added SS7 CIC group control link

Luc Morissette at 18:29, 19 May 2011

2011-05-19T18:29:18Z

Luc Morissette: Removed "How to get a dump for a crashed Toolpack application" - All the customers are sent to this page. The linked pages will be orphan

2011-05-19T18:27:12Z

Removed "How to get a dump for a crashed Toolpack application" - All the customers are sent to this page. The linked pages will be orphan

@@ Line 26: / Line 26: @@
 Problem: '''How do I&nbsp;make sure I keep my system configuration?'''<br>
-All the configuration is stored in a MySQL database.
+All the configuration are stored in a MySQL database. To perform a backup, refer to the following links:
 *[[Toolpack:Database_Backup_C|Backup procedure for v2.8 or 2.9]]
 *[[Toolpack:Database_Backup_B|Backup procedure for v2.7]]
 *[[Toolpack:Database_Backup_A|Backup procedure for v2.5 or v2.6]] <br>
 For releases before 2.4 or older or if you do not have access to the web portal, see [[Manual Database Backup]].<br>
 <br>
 == Calls  ==

@@ Line 76: / Line 76: @@
 Problem: '''I want to do a factory reset'''
 *Normally a Factory Reset is not required. System can be re-configured to original settings in a few steps. Please contact support@telcobridges.com to get the procedure.
-*Factory reset is available on recent versions of the TelcoBridges units. The procedure is described here: '[[Factory_Reset|Factory Reset (todo)]]'.
+*Factory reset is available on recent versions of the TelcoBridges units. The procedure is described here: '[[Factory_Reset|Factory Reset]]'.
 <br>
 == Installation (for developers)  ==

@@ Line 39: / Line 39: @@
 ''Resolving download.telcobridges.com... failed: Temporary failure in name resolution.<br>wget: unable to resolve host address `download.telcobridges.com'''
-*See "nameserver" in&nbsp; [[TBLinux:How to change the ip address|How_to_change_the_ip_address]]
+*See "nameserver" in&nbsp; [[TMG:Change_Management_IP_Address|Configure Management IP address]]
 '''<br>'''

@@ Line 79: / Line 79: @@
 '''Problem: How do I&nbsp;make sure I keep my system configuration?'''<br>
-All the configuration is stored in a MySQL database. See [[Toolpack v2.5:Database Backup|Database Backup]].<br>
+All the configuration is stored in a MySQL database.
 For releases before 2.4 or older or if you do not have access to the web portal, see [[Manual Database Backup]].<br>

@@ Line 91: / Line 91: @@
 A new page is created here: [[How to troubleshoot call routing|How to troubleshoot call routing]]
 <br>
 == SS7 CIC group is locally blocked<br>  ==

@@ Line 15: / Line 15: @@
 *See '[[Toolpack Installation:Validate Toolpack Installation|How to validate the Toolpack installation]]'
-<br> '''Problem: I want to change the Ip Address of the TMG800/TMG3200 from static to DHCP or from DHCP to static.'''
+<br> '''Problem: I want to switch the management IP Address of the TMG800/TMG3200 from static to DHCP or from DHCP to static.'''
 <br> '''Problem: I want to change the hostname of the server running Toolpack'''
@@ Line 47: / Line 49: @@
 *See '[[How to debug VoIP|How to debug a VoIP interface]]'<br>
 <br>
 == Web portal  ==

@@ Line 91: / Line 91: @@
 <br>
-== How to gather all logs  ==
+== SS7 CIC group is locally blocked<br>  ==
 Problem: Which application logs should I gathered?
@@ Line 97: / Line 103: @@
 *See '[[Toolpack Debug Application:Tbdebug|How to gather logs with tbdebug]]'
 <br>
 == How to submit a problem  ==

@@ Line 8: / Line 8: @@
 *See '[[Toolpack Installation:Toolpack installer troubleshooting|Toolpack installer troubleshooting]]'
 '''Problem: The Toolpack system does not start'''
@@ Line 49: / Line 51: @@
 == Web portal  ==
-'''Problem: The Toolpack web portal does not start or is not accessible.'''
+'''Problem: The web portal does not start or is not accessible.'''
 *See '[[Toolpack Troubleshooting:Web Portal|How to troubleshoot the web portal]]'
-*See 'How to get status of the system'
-*See 'How to change the configuration of the system'
-<br>'''Problem: I cannot perform addition or modification of configuration in the web portal. Usually this occurs in a new Toolpack Platform, for example, when new Toolpack software has been just installed on a host or a new TMG3200 is started up.'''
+<br>'''Problem: I cannot perform addition or modification of configuration in the web portal. '''
 *See 'How to [[Toolpack Troubleshooting:Cannot Add or Edit Configuration|Edit the active configuration]]'
 <br>
-<br>'''Problem: Do not have permission to add features.'''
+'''Problem: The system does not work properly with a copied configuration.'''
-−
-*See 'How to modify system configuration'
-−
-<br>'''Problem: The system does not work properly with a copied configuration.'''
 *See [[Web Portal:Configuration Copy|How to copy a configuration]]
@@ Line 73: / Line 71: @@
 *See [[How to setup ssh tunnel with PuTTY]]
+<br>
 == System configuration backup<br>  ==
@@ Line 91: / Line 89: @@
 A new page is created here: [[How to troubleshoot call routing|How to troubleshoot call routing]]
+<br>
 == How to gather all logs  ==
@@ Line 99: / Line 97: @@
 *See '[[Toolpack Debug Application:Tbdebug|How to gather logs with tbdebug]]'
+<br>
 == How to submit a problem  ==