TB Support A la Carte
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The TB Support Program is divided into two levels, the second level is called TB Support A la Carte and is paid support for our clients.<br><br> | The TB Support Program is divided into two levels, the second level is called TB Support A la Carte and is paid support for our clients.<br><br> | ||
TB Support A la Carte consists of the following technical support packages:<br><br> | TB Support A la Carte consists of the following technical support packages:<br><br> | ||
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| − | 9 to 5 Support Bank (5 hrs.) | + | == 9 to 5 Support Bank Options == |
| − | 9 to 5 Support Bank (25 hrs.) | + | 9 to 5 Support Bank (5 hrs.)<br> |
| − | 9 to 5 Support Bank (50 hrs.) | + | 9 to 5 Support Bank (25 hrs.)<br> |
| − | + | 9 to 5 Support Bank (50 hrs.)<br> | |
| − | + | ||
| − | 24/7 Support Bank (5 hrs.) | + | *Monday to Friday, 9 to 5 EST time and HKT, excluding recognized holidays |
| − | 24/7 Support Bank (25 hrs.) | + | *Standard response time: 4 hours |
| − | 24/7 Support Bank (50 hrs.) | + | *Applicable for: remote installs, telephone, email, and online (Skype/MSN) support, |
| − | + | ||
| − | Remote Installation (2.5 hrs.) | + | |
| − | + | == 24/7 Support Bank Options == | |
| − | Onsite install/Onsite training, | + | 24/7 Support Bank (5 hrs.)<br> |
| − | + | 24/7 Support Bank (25 hrs.)<br> | |
| + | 24/7 Support Bank (50 hrs.)<br> | ||
| + | |||
| + | *24 hours a day, 7 days a week. | ||
| + | *Standard response time: 4 hours | ||
| + | *Applicable for: remote installs, telephone, email, and online (skype/MSN) support. | ||
| + | |||
| + | |||
| + | == Remote Installation == | ||
| + | Remote Installation (2.5 hrs.) | ||
| + | |||
| + | |||
| + | == Onsite install/Onsite training == | ||
| + | A member of TelcoBridges Technical Support Team will come to your location for two days, for the purposes of either providing onsite training or onsite install. | ||
| + | |||
| + | |||
| + | == TB Support Alliance == | ||
| + | Exclusive to TelcoBridges partner, our standard 24/7 response time can be as fast as 60 minutes. | ||
| + | |||
| + | Contact our our TelcoBridges advisor for more details. | ||
| + | |||
| + | |||
| + | == References == | ||
For more information please checkout our TB Support documents:<br> | For more information please checkout our TB Support documents:<br> | ||
*[[Media:TB_Support.pdf|TB Support]]<br> | *[[Media:TB_Support.pdf|TB Support]]<br> | ||
*[[Media:TB Support Full length 28-07-2011.pdf|TB Support Details]]<br> | *[[Media:TB Support Full length 28-07-2011.pdf|TB Support Details]]<br> | ||
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Revision as of 14:17, 17 February 2014
The TB Support Program is divided into two levels, the second level is called TB Support A la Carte and is paid support for our clients.
TB Support A la Carte consists of the following technical support packages:
9 to 5 Support Bank Options
9 to 5 Support Bank (5 hrs.)
9 to 5 Support Bank (25 hrs.)
9 to 5 Support Bank (50 hrs.)
- Monday to Friday, 9 to 5 EST time and HKT, excluding recognized holidays
- Standard response time: 4 hours
- Applicable for: remote installs, telephone, email, and online (Skype/MSN) support,
24/7 Support Bank Options
24/7 Support Bank (5 hrs.)
24/7 Support Bank (25 hrs.)
24/7 Support Bank (50 hrs.)
- 24 hours a day, 7 days a week.
- Standard response time: 4 hours
- Applicable for: remote installs, telephone, email, and online (skype/MSN) support.
Remote Installation
Remote Installation (2.5 hrs.)
Onsite install/Onsite training
A member of TelcoBridges Technical Support Team will come to your location for two days, for the purposes of either providing onsite training or onsite install.
TB Support Alliance
Exclusive to TelcoBridges partner, our standard 24/7 response time can be as fast as 60 minutes.
Contact our our TelcoBridges advisor for more details.
References
For more information please checkout our TB Support documents:
