TMG7800 Controller Replacement

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(Reset the host role of existing controller)
 
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* You must have ordered and obtained new TMG7800 server controller from Telcobridges
 
* You must have ordered and obtained new TMG7800 server controller from Telcobridges
* In case of 3.0 system, you must have already a 3.0 TMG7800 Controller whether completing [[TMG7800-Ctrl:Baremetal:Installation A|TMG7800 Baremetal Installation]]
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* In case of 3.0 system with CentOS 7, you must have already a 3.0 TMG7800 Controller server whether you had completed [[TMG7800-Ctrl:Baremetal:Installation A|TMG7800 Baremetal Installation]] by yourself or not
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* The replacing of new controller is with Primary Host role. If this is not done, please follow [[Toolpack:Host 1Plus1 Primary A|Setting Host Role to Primary]] to set controller to Primary Host
  
 
=== Backup your system configuration===
 
=== Backup your system configuration===
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Note: The database backup should be done and stored at a safe place regularly
 
Note: The database backup should be done and stored at a safe place regularly
  
=== Upload your backup system configuration===
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=== Upload and Recover your backup system configuration===
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After backup the configuration from other controller, upload the configuration to the new controller by following this link: [[Toolpack:Uploading a Database Backup C|Upload Configuration]] and recover the configuration
  
== TMG7800 unit Replacement Procedure ==
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== TMG7800 Controller Replacement/Adding Procedure ==
== Removing the Defective Unit ==
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*Shutdown the TMG7800 unit
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*Disconnect from the PSTN network
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*Disconnect from the VoIP network
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*Disconnect from the Management network
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*Remove the TMG7800 from the equipment rack
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== Installing the Replacement Unit  ==
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== Removing the Defective/Controller ==
'''Refer to [[Gateway_Installation#TMG7800|TMG7800 Installation guide]]'''
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This procedure is required for replacing existing faulty/controller
*Rack-mount the Replacement Unit
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*Shutdown the faulty/TMG7800 controller
*Connect to the Management Interface
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*Disconnect the faulty/TMG7800 controller from existing network where the other controller is residing
*Connect to the VoIP Network
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*Remove the faulty/TMG7800 controller from the equipment rack
*Connect to the PSTN Network
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== Starting Up the TMG7800  ==
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== Installing the Replacement/Additional Controller  ==
*Power up the TMG7800
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*Rack-mount the Replacement/Additional Controller
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*For minimizing system downtime, connect the new controller to a new network different from existing running controller's network to avoid conflict when this new controller is started up
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*Connect the new controller to the new Management network
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*Connect the new controller to the new Control network in preparation for the existing controller to join back
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== Starting Up the new TMG7800 Controller ==
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*Power up the new TMG7800 controller if not done so
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== Adding the additional new adapter to the replacement/additional controller ==
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This procedure is required only if any new adapter unit will be installed during this controller replacement/adding process<br>
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* Upload the license of the new adaptor unit in the system. See [[Support:License_server#Upload_a_license_on_the_system|Uploading a license]].<br>
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* Follow [[Toolpack:Adding an Adapter G|Adding Telecom Hardware]] to add additonal adapter hardware unit
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== Moving and connecting physically the existing adapter(s) to the new network ==
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This procedure is required when the new controller had been installed in the new network different from existing running controller's network
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== Reset the host role of existing controller ==
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* Follow [[Toolpack:Reset HostRole A|Reset Host Role]] to reset the existing Controller to Secondary Host
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* Follow [[Gateway_Installation#TMG7800|TMG7800 Installation guide]] to reconnect both Primary and Secondary Controllers for Control, Management, and Adapters Networks.
  
== Pushing the configuration to the replacement unit ==
 
1- Upload the license of the new unit in the system. See [[Support:License_server#Upload_a_license_on_the_system|Uploading a license]].<br>
 
2- Connect to web portal and access the '''Hardware Units''' page:
 
Hardware Units
 
3- Identify the unit to replace and select it.<br>
 
[[image:List_of_hardware_units.png]]
 
<br>
 
4- Replace the '''Serial Number''' of the unit and '''Save'''. If the '''Name''' is the same as the '''Serial Number''', we suggest to change this as well.<br>
 
[[image:Replace_serial_number.png]]
 
<br>
 
5- [[Toolpack:Activating_the_Configuration_D|Activate the configuration.]]
 
 
[[Category:Revise on Major]]
 
[[Category:Revise on Major]]

Latest revision as of 01:58, 13 December 2018

This procedure is used to replace a faulty controller with a new controller or add a new controller to existing single controller system.

Contents

Prerequisite

Prior to replacing faulty controller or add new controller to the system, you must have the following:

  • You must have ordered and obtained new TMG7800 server controller from Telcobridges
  • In case of 3.0 system with CentOS 7, you must have already a 3.0 TMG7800 Controller server whether you had completed TMG7800 Baremetal Installation by yourself or not
  • The replacing of new controller is with Primary Host role. If this is not done, please follow Setting Host Role to Primary to set controller to Primary Host

Backup your system configuration

Before Proceeding with the procedure, it is a must to backup your configuration from other controller which is running normally. Please follow this link: Backup procedure
Note: The database backup should be done and stored at a safe place regularly

Upload and Recover your backup system configuration

After backup the configuration from other controller, upload the configuration to the new controller by following this link: Upload Configuration and recover the configuration

TMG7800 Controller Replacement/Adding Procedure

Removing the Defective/Controller

This procedure is required for replacing existing faulty/controller

  • Shutdown the faulty/TMG7800 controller
  • Disconnect the faulty/TMG7800 controller from existing network where the other controller is residing
  • Remove the faulty/TMG7800 controller from the equipment rack

Installing the Replacement/Additional Controller

  • Rack-mount the Replacement/Additional Controller
  • For minimizing system downtime, connect the new controller to a new network different from existing running controller's network to avoid conflict when this new controller is started up
  • Connect the new controller to the new Management network
  • Connect the new controller to the new Control network in preparation for the existing controller to join back

Starting Up the new TMG7800 Controller

  • Power up the new TMG7800 controller if not done so

Adding the additional new adapter to the replacement/additional controller

This procedure is required only if any new adapter unit will be installed during this controller replacement/adding process

Moving and connecting physically the existing adapter(s) to the new network

This procedure is required when the new controller had been installed in the new network different from existing running controller's network

Reset the host role of existing controller

  • Follow Reset Host Role to reset the existing Controller to Secondary Host
  • Follow TMG7800 Installation guide to reconnect both Primary and Secondary Controllers for Control, Management, and Adapters Networks.
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