Support:Contacting TelcoBridges technical support

From TBwiki

(Difference between revisions)

Latest revision as of 10:08, 23 August 2018

Wordwide technical support is available via either of the following channels:

Americas & Europe Technical Support Centre (GMT-05:00, Montreal, Canada)
Office hours: Monday to Friday from 09:00 to 17:00 Eastern Time

Telephone: +1-450-655-8993 x131 or x102

E-mail: support@telcobridges.com

TBsupport tracking system: https://support.telcobridges.com

Supported languages: English, French, Mandarin, Cantonese

Asia Technical Support Centre (GMT +08:00, Hong Kong)
Office hours: Monday to Friday from 09:00 to 17:00 Hong Kong Time

Telephone: +1-866-438-4703

E-mail: support@telcobridges.com

Supported languages: English, French, Mandarin, Cantonese

EMEA Technical Support Centre (GMT +03:00, TRT)
Office hours: Monday to Friday from 09:00 to 17:00 Turkey Time

Telephone: +1-866-438-4703

E-mail: support@telcobridges.com

Supported languages: English, Turkish

24/7 Support International (Public Holiday and non-office hours)

Telephone: +1-866-438-4703

Supported languages: English

Note: For customers for who have purchased 24/7 TBSupport bank of hours or have an SLA, please contact TBSupport via this 24/7 hotline for emergency

Instant Messenger/chat (Skype)

Send request to support@telcobridges.com for contacts

Please kindly note that TelcoBridges office is closed during public holidays.

@@ Line 1: / Line 1: @@
-Technical support is available via either of the following channels:
+{{DISPLAYTITLE:Contacting TelcoBridges technical support}}
-<br> '''Americas &amp; Europe Technical Support Centre&nbsp;(GMT-05:00,&nbsp; Montreal)'''
+Wordwide technical support is available via either of the following channels:
-Telephone: +1-450-655-8993 x131 or x102) <br>
+<br> '''Americas &amp; Europe Technical Support Centre&nbsp;(GMT-05:00,&nbsp; Montreal, Canada)'''
+<br>Office hours: Monday to Friday from 09:00 to 17:00 Eastern Time
+Telephone: '''+1-450-655-8993 x131 or x102 <br>'''
 E-mail: [mailto:support@telcobridges.com support@telcobridges.com]
-TBsupport tracking system: https://support.telcobridges.com:2443<br>
+TBsupport tracking system: https://support.telcobridges.com<br>
 Supported languages: English, French, Mandarin, Cantonese<br><br>
 '''Asia Technical Support Centre (GMT +08:00, Hong Kong)'''
+<br>Office hours: Monday to Friday from 09:00 to 17:00 Hong Kong Time
-Telephone: +852-3749-9818
+Telephone: '''+1-866-438-4703'''
 E-mail: [mailto:support@telcobridges.com support@telcobridges.com]
@@ Line 21: / Line 25: @@
 <br>
-'''24/7 Support''' '''International'''<br>
+'''EMEA Technical Support Centre (GMT +03:00, TRT)'''
+<br>Office hours: Monday to Friday from 09:00 to 17:00 Turkey Time
-Telephone: +1-866-438-4703 <br>
+Telephone: '''+1-866-438-4703'''
-Supported languages: English
+E-mail: [mailto:support@telcobridges.com support@telcobridges.com]
-Note: For customers for who has purchased 24/7 TBSupport bank of hours, please contact TBSupport via this 24/7 hotline for emergency non-office hours support.
+Supported languages: English, Turkish
 <br>
-'''Instant Messenger/chat (Windows live messenger/Skype)'''
+'''24/7 Support''' '''International''' (Public Holiday and non-office hours)<br>
-Send request to [mailto:support@telcobridges.com support@telcobridges.com] for contacts
+Telephone: '''+1-866-438-4703 <br>'''
+Supported languages: English
+Note: For customers for who have purchased 24/7 TBSupport bank of hours or have an SLA, please contact TBSupport via this 24/7 hotline for emergency
 <br>
-'''Public Holidays for 2013'''
+'''Instant Messenger/chat (Skype)'''
-{| class="wikitable" width="40%"
+Send request to [mailto:support@telcobridges.com support@telcobridges.com] for contacts
-|+Montreal Public Holidays
-|-
-|New Year's day
-|January 1, 2013
-|-
-|Day After New Year's day
-|January 2, 2013
-|-
-|Good Friday
-|March 29, 2013
-|-
-|Easter Monday
-|April 1, 2013
-|-
-|Patriotes
-|May 20, 2013
-|-
-|St-Jean
-|June 24, 2013
-|-
-|Canada Day
-|July 1, 2013
-|-
-|Labour day
-|September 2, 2013
-|-
-|Thanksgiving
-|October 14, 2013
-|-
-|Christmas
-|December 25, 2013
-|-
-|Boxing Day
-|December 26, 2013
-|}
-{| class="wikitable" width="40%"
+<br>
-|+[http://www.gov.hk/en/about/abouthk/holiday Hong Kong Public Holidays]
+'''Please kindly note that TelcoBridges office is closed during [[support:public_holidays|public holidays]].'''<br>
-|-
-|First day of January
-|January 1, 2013
-|-
-|Lunar New Year's Day
-|February 11, 2013
-|-
-|The second day of the Lunar New Year
-|February 12, 2013
-|-
-|The third day of the Lunar New Year
-|February 13, 2013
-|-
-|Good Friday
-|March 29, 2013
-|-
-|The day following Good Friday
-|March 30, 2013
-|-
-|Easter Monday
-|April 1, 2013
-|-
-|Ching Ming Festival
-|April 4, 2013
-|-
-|Labour Day
-|May 1, 2013
-|-
-|The Birthday of the Buddha
-|May 17, 2013
-|-
-|Tuen Ng Festival
-|June 12, 2013
-|-
-|The day following HKSAR Establishment Day
-|July 1, 2013
-|-
-|The day following Chinese Mid-Autumn Festival
-|September 20, 2013
-|-
-|National Day
-|October 1, 2013
-|-
-|The Day Following the Chung Yeung Festival
-|October 14, 2013
-|-
-|Christmas Day
-|December 25, 2013
-|-
-|The first weekday after Christmas Day
-|December 26, 2013
-|}
-<br>

Support:Contacting TelcoBridges technical support

Latest revision as of 10:08, 23 August 2018

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