Support:Contacting TelcoBridges technical support
(Add office hours and correct a few minor things) |
(Lm Updated Asia phone number to 24/7 number (since there is no office number anymore)) |
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| + | {{DISPLAYTITLE:Contacting TelcoBridges technical support}} | ||
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Wordwide technical support is available via either of the following channels: | Wordwide technical support is available via either of the following channels: | ||
| − | <br> '''Americas & Europe Technical Support Centre (GMT-05:00, Montreal)''' | + | <br> '''Americas & Europe Technical Support Centre (GMT-05:00, Montreal, Canada)''' |
| − | <br>Office hours: Monday to Friday from 09:00 to 17:00 | + | <br>Office hours: Monday to Friday from 09:00 to 17:00 Eastern Time |
| − | Telephone: +1-450-655-8993 x131 or x102 <br> | + | Telephone: '''+1-450-655-8993 x131 or x102 <br>''' |
E-mail: [mailto:support@telcobridges.com support@telcobridges.com] | E-mail: [mailto:support@telcobridges.com support@telcobridges.com] | ||
| − | TBsupport tracking system: https://support.telcobridges.com | + | TBsupport tracking system: https://support.telcobridges.com<br> |
Supported languages: English, French, Mandarin, Cantonese<br><br> | Supported languages: English, French, Mandarin, Cantonese<br><br> | ||
'''Asia Technical Support Centre (GMT +08:00, Hong Kong)''' | '''Asia Technical Support Centre (GMT +08:00, Hong Kong)''' | ||
| − | <br>Office hours: Monday to Friday from 09:00 to 17:00 | + | <br>Office hours: Monday to Friday from 09:00 to 17:00 Hong Kong Time |
| − | Telephone: + | + | Telephone: '''+1-866-438-4703''' |
E-mail: [mailto:support@telcobridges.com support@telcobridges.com] | E-mail: [mailto:support@telcobridges.com support@telcobridges.com] | ||
Supported languages: English, French, Mandarin, Cantonese | Supported languages: English, French, Mandarin, Cantonese | ||
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| + | <br> | ||
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| + | '''EMEA Technical Support Centre (GMT +03:00, TRT)''' | ||
| + | <br>Office hours: Monday to Friday from 09:00 to 17:00 Turkey Time | ||
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| + | Telephone: '''+1-866-438-4703''' | ||
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| + | E-mail: [mailto:support@telcobridges.com support@telcobridges.com] | ||
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| + | Supported languages: English, Turkish | ||
<br> | <br> | ||
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'''24/7 Support''' '''International''' (Public Holiday and non-office hours)<br> | '''24/7 Support''' '''International''' (Public Holiday and non-office hours)<br> | ||
| − | Telephone: +1-866-438-4703 <br> | + | Telephone: '''+1-866-438-4703 <br>''' |
Supported languages: English | Supported languages: English | ||
| − | Note: For customers for who have purchased 24/7 TBSupport bank of hours, please contact TBSupport via this 24/7 hotline for emergency | + | Note: For customers for who have purchased 24/7 TBSupport bank of hours or have an SLA, please contact TBSupport via this 24/7 hotline for emergency |
<br> | <br> | ||
| − | '''Instant Messenger/chat ( | + | '''Instant Messenger/chat (Skype)''' |
Send request to [mailto:support@telcobridges.com support@telcobridges.com] for contacts | Send request to [mailto:support@telcobridges.com support@telcobridges.com] for contacts | ||
<br> | <br> | ||
| − | '''Please kindly note that | + | '''Please kindly note that TelcoBridges office is closed during [[support:public_holidays|public holidays]].'''<br> |
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Latest revision as of 10:08, 23 August 2018
Wordwide technical support is available via either of the following channels:
Americas & Europe Technical Support Centre (GMT-05:00, Montreal, Canada)
Office hours: Monday to Friday from 09:00 to 17:00 Eastern Time
Telephone: +1-450-655-8993 x131 or x102
E-mail: support@telcobridges.com
TBsupport tracking system: https://support.telcobridges.com
Supported languages: English, French, Mandarin, Cantonese
Asia Technical Support Centre (GMT +08:00, Hong Kong)
Office hours: Monday to Friday from 09:00 to 17:00 Hong Kong Time
Telephone: +1-866-438-4703
E-mail: support@telcobridges.com
Supported languages: English, French, Mandarin, Cantonese
EMEA Technical Support Centre (GMT +03:00, TRT)
Office hours: Monday to Friday from 09:00 to 17:00 Turkey Time
Telephone: +1-866-438-4703
E-mail: support@telcobridges.com
Supported languages: English, Turkish
24/7 Support International (Public Holiday and non-office hours)
Telephone: +1-866-438-4703
Supported languages: English
Note: For customers for who have purchased 24/7 TBSupport bank of hours or have an SLA, please contact TBSupport via this 24/7 hotline for emergency
Instant Messenger/chat (Skype)
Send request to support@telcobridges.com for contacts
Please kindly note that TelcoBridges office is closed during public holidays.
