Support:Contacting TelcoBridges technical support
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Wordwide technical support is available via either of the following channels: | Wordwide technical support is available via either of the following channels: | ||
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<br>Office hours: Monday to Friday from 09:00 to 17:00 Hong Kong Time | <br>Office hours: Monday to Friday from 09:00 to 17:00 Hong Kong Time | ||
| − | Telephone: '''+ | + | Telephone: '''+1-866-438-4703''' |
E-mail: [mailto:support@telcobridges.com support@telcobridges.com] | E-mail: [mailto:support@telcobridges.com support@telcobridges.com] | ||
Supported languages: English, French, Mandarin, Cantonese | Supported languages: English, French, Mandarin, Cantonese | ||
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| + | '''EMEA Technical Support Centre (GMT +03:00, TRT)''' | ||
| + | <br>Office hours: Monday to Friday from 09:00 to 17:00 Turkey Time | ||
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| + | Telephone: '''+1-866-438-4703''' | ||
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| + | E-mail: [mailto:support@telcobridges.com support@telcobridges.com] | ||
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| + | Supported languages: English, Turkish | ||
<br> | <br> | ||
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Supported languages: English | Supported languages: English | ||
| − | Note: For customers for who have purchased 24/7 TBSupport bank of hours, please contact TBSupport via this 24/7 hotline for emergency | + | Note: For customers for who have purchased 24/7 TBSupport bank of hours or have an SLA, please contact TBSupport via this 24/7 hotline for emergency |
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'''Please kindly note that TelcoBridges office is closed during [[support:public_holidays|public holidays]].'''<br> | '''Please kindly note that TelcoBridges office is closed during [[support:public_holidays|public holidays]].'''<br> | ||
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Latest revision as of 10:08, 23 August 2018
Wordwide technical support is available via either of the following channels:
Americas & Europe Technical Support Centre (GMT-05:00, Montreal, Canada)
Office hours: Monday to Friday from 09:00 to 17:00 Eastern Time
Telephone: +1-450-655-8993 x131 or x102
E-mail: support@telcobridges.com
TBsupport tracking system: https://support.telcobridges.com
Supported languages: English, French, Mandarin, Cantonese
Asia Technical Support Centre (GMT +08:00, Hong Kong)
Office hours: Monday to Friday from 09:00 to 17:00 Hong Kong Time
Telephone: +1-866-438-4703
E-mail: support@telcobridges.com
Supported languages: English, French, Mandarin, Cantonese
EMEA Technical Support Centre (GMT +03:00, TRT)
Office hours: Monday to Friday from 09:00 to 17:00 Turkey Time
Telephone: +1-866-438-4703
E-mail: support@telcobridges.com
Supported languages: English, Turkish
24/7 Support International (Public Holiday and non-office hours)
Telephone: +1-866-438-4703
Supported languages: English
Note: For customers for who have purchased 24/7 TBSupport bank of hours or have an SLA, please contact TBSupport via this 24/7 hotline for emergency
Instant Messenger/chat (Skype)
Send request to support@telcobridges.com for contacts
Please kindly note that TelcoBridges office is closed during public holidays.
