TB Support
(update tbsupport full length file) |
(→TB Support Standard) |
||
| (One intermediate revision by one user not shown) | |||
| Line 12: | Line 12: | ||
*Online training<br> | *Online training<br> | ||
*Minor software upgrades<br> | *Minor software upgrades<br> | ||
| − | |||
*Standard warranty (12 months)<br> | *Standard warranty (12 months)<br> | ||
<br> | <br> | ||
| Line 27: | Line 26: | ||
*Standard response time: 4 hours | *Standard response time: 4 hours | ||
*Applicable for: remote installs, telephone, email, and online (Skype/MSN) support, | *Applicable for: remote installs, telephone, email, and online (Skype/MSN) support, | ||
| − | + | *Valid for 2 years from the date of purchase | |
====24/7 Support Bank Options==== | ====24/7 Support Bank Options==== | ||
| Line 37: | Line 36: | ||
*Standard response time: 4 hours | *Standard response time: 4 hours | ||
*Applicable for: remote installs, telephone, email, and online (skype/MSN) support. | *Applicable for: remote installs, telephone, email, and online (skype/MSN) support. | ||
| + | *Valid for 2 years from the date of purchase | ||
====Remote Installation==== | ====Remote Installation==== | ||
| Line 42: | Line 42: | ||
====Onsite install/Onsite training==== | ====Onsite install/Onsite training==== | ||
| − | A member of TelcoBridges Technical Support Team will come to your location for | + | A member of TelcoBridges Technical Support Team will come to your location for some days, for the purposes of either providing onsite training or onsite install. |
====TB Support Alliance==== | ====TB Support Alliance==== | ||
Latest revision as of 11:18, 16 April 2018
Telcobridges offers two support programs that provide varying degrees of support. They are:
- TB Support Standard
- TB Support A la Carte
TB Support Standard
TB Support Standard provides you with free and unlimited access to:
- TBWiki
- Forums
- Online training
- Minor software upgrades
- Standard warranty (12 months)
TB Support A la Carte
TB Support A la Carte is support that is tailored for our clients. You only pay for what you need. It consists of the following technical support packages:
9 to 5 Support Bank Options
9 to 5 Support Bank (5 hrs.)
9 to 5 Support Bank (25 hrs.)
9 to 5 Support Bank (50 hrs.)
- Monday to Friday, 9 to 5 EST time and HKT, excluding recognized holidays
- Standard response time: 4 hours
- Applicable for: remote installs, telephone, email, and online (Skype/MSN) support,
- Valid for 2 years from the date of purchase
24/7 Support Bank Options
24/7 Support Bank (5 hrs.)
24/7 Support Bank (25 hrs.)
24/7 Support Bank (50 hrs.)
- 24 hours a day, 7 days a week.
- Standard response time: 4 hours
- Applicable for: remote installs, telephone, email, and online (skype/MSN) support.
- Valid for 2 years from the date of purchase
Remote Installation
Remote Installation (2.5 hrs.)
Onsite install/Onsite training
A member of TelcoBridges Technical Support Team will come to your location for some days, for the purposes of either providing onsite training or onsite install.
TB Support Alliance
Exclusive to TelcoBridges partner, our standard 24/7 response time can be as fast as 60 minutes.
Contact our our TelcoBridges advisor for more details.
References
For more information please consult our TB Support documents:
See Telcobridges Support to learn more about our programs.
