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| − | __NOTOC__
| + | #REDIRECT [[TB_Support#TB Support A la Carte]] |
| − | The TB Support Program is divided into two levels, the second level is called TB Support A la Carte and is paid support for our clients.<br><br>
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| − | TB Support A la Carte consists of the following technical support packages:<br><br>
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| − | == 9 to 5 Support Bank Options ==
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| − | 9 to 5 Support Bank (5 hrs.)<br>
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| − | 9 to 5 Support Bank (25 hrs.)<br>
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| − | 9 to 5 Support Bank (50 hrs.)<br>
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| − | *Monday to Friday, 9 to 5 EST time and HKT, excluding recognized holidays
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| − | *Standard response time: 4 hours
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| − | *Applicable for: remote installs, telephone, email, and online (Skype/MSN) support,
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| − | == 24/7 Support Bank Options ==
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| − | 24/7 Support Bank (5 hrs.)<br>
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| − | 24/7 Support Bank (25 hrs.)<br>
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| − | 24/7 Support Bank (50 hrs.)<br>
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| − | *24 hours a day, 7 days a week.
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| − | *Standard response time: 4 hours
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| − | *Applicable for: remote installs, telephone, email, and online (skype/MSN) support.
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| − | == Remote Installation ==
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| − | Remote Installation (2.5 hrs.)
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| − | == Onsite install/Onsite training ==
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| − | A member of TelcoBridges Technical Support Team will come to your location for two days, for the purposes of either providing onsite training or onsite install.
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| − | == TB Support Alliance ==
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| − | Exclusive to TelcoBridges partner, our standard 24/7 response time can be as fast as 60 minutes.
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| − | Contact our our TelcoBridges advisor for more details.
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| − | == References ==
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| − | For more information please checkout our TB Support documents:<br>
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| − | *[[Media:TB_Support.pdf|TB Support]]<br>
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| − | *[[Media:TB Support Full length 28-07-2011.pdf|TB Support Details]]<br>
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