TB Support

Revision as of 09:58, 25 February 2014

Telcobridges offers two support programs that provide varying degrees of support. They are:

• TB Support Standard
• TB Support A la Carte

TB Support Standard

TB Support Standard provides you with free and unlimited access to:

• TBWiki
  
• Forums
  
• Online training
  
• Minor software upgrades
  
• Bi-annual training
  
• Standard warranty (12 months)
  

TB Support A la Carte

TB Support A la Carte is support that is tailored for our clients. You only pay for what you need. It consists of the following technical support packages:

9 to 5 Support Bank Options

9 to 5 Support Bank (5 hrs.)
9 to 5 Support Bank (25 hrs.)
9 to 5 Support Bank (50 hrs.)

• Monday to Friday, 9 to 5 EST time and HKT, excluding recognized holidays
• Standard response time: 4 hours
• Applicable for: remote installs, telephone, email, and online (Skype/MSN) support,

24/7 Support Bank Options

24/7 Support Bank (5 hrs.)
24/7 Support Bank (25 hrs.)
24/7 Support Bank (50 hrs.)

• 24 hours a day, 7 days a week.
• Standard response time: 4 hours
• Applicable for: remote installs, telephone, email, and online (skype/MSN) support.

Remote Installation

Remote Installation (2.5 hrs.)

Onsite install/Onsite training

A member of TelcoBridges Technical Support Team will come to your location for two days, for the purposes of either providing onsite training or onsite install.

TB Support Alliance

Exclusive to TelcoBridges partner, our standard 24/7 response time can be as fast as 60 minutes.

Contact our our TelcoBridges advisor for more details.

References

For more information please consult our TB Support documents:

• TB Support
  
• TB Support Details
  

See Telcobridges Support to learn more about our programs.