Support:Submitting An Issue
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=== Submitting a problem to the support team === | === Submitting a problem to the support team === | ||
| − | :When submitting a problem, giving relevant information about your system will | + | :When submitting a problem, giving relevant information about your system will greatly help Telcobridges support. Please refer to the following list: |
:*Type of TelcoBridges hardware (ex. TMP6400, TMG800) | :*Type of TelcoBridges hardware (ex. TMP6400, TMG800) | ||
:*Software release number (ex. 2.3.8) | :*Software release number (ex. 2.3.8) | ||
Revision as of 08:55, 19 August 2009
Telcobridges supports a large variety of operating system and version.
Submitting a problem to the support team
- When submitting a problem, giving relevant information about your system will greatly help Telcobridges support. Please refer to the following list:
- Type of TelcoBridges hardware (ex. TMP6400, TMG800)
- Software release number (ex. 2.3.8)
- Operating system version + architecture where TelcoBridges software is running (ex. CentOS 5.2 32bits, Debian 4 64bits, TMG3200(TBLinux))
- Are you using Toolpack?
- If so, are you using your own application?
- If not, do you use callctrl libs?, ha_manager?
- Setup diagram(A complete diagram that explain with boxes, arrows and text how the system works. Ip addresses, point codes of each components when applicable).
- Application description (If you are using your own application, describe us what it does).
- Description of the problem
- Tracking number (If it was already given to you by Telcobridges support).
- Once you have gathered all the information, send an email to TelcoBridges support.
Giving remote access to your system
- When you are giving us remote access to your system, please give us the information required:
- Type of connection (VPN, remote desktop, ssh, GoToMeeting, etc.)
- IpAddress, if appilcable
- User, if appilcable
- Password, if appilcable
