Support:Contacting TelcoBridges technical support

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Revision as of 18:21, 10 December 2017

Wordwide technical support is available via either of the following channels:

Americas & Europe Technical Support Centre (GMT-05:00, Montreal, Canada)
Office hours: Monday to Friday from 09:00 to 17:00 Eastern Time

Telephone: +1-450-655-8993 x131 or x102

Supported languages: English, French, Mandarin, Cantonese

Asia Technical Support Centre (GMT +08:00, Hong Kong)
Office hours: Monday to Friday from 09:00 to 17:00 Hong Kong Time

Telephone: +852-3749-9818

Supported languages: English, French, Mandarin, Cantonese

24/7 Support International (Public Holiday and non-office hours)

Telephone: +1-866-438-4703

Supported languages: English

Note: For customers for who have purchased 24/7 TBSupport bank of hours or have an SLA, please contact TBSupport via this 24/7 hotline for emergency

Instant Messenger/chat (Skype)

Send request to support@telcobridges.com for contacts

Please kindly note that TelcoBridges office is closed during public holidays.

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 Supported languages: English
-Note: For customers for who have purchased 24/7 TBSupport bank of hours, please contact TBSupport via this 24/7 hotline for emergency
+Note: For customers for who have purchased 24/7 TBSupport bank of hours or have an SLA, please contact TBSupport via this 24/7 hotline for emergency
 <br>
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 '''Please kindly note that TelcoBridges office is closed during [[support:public_holidays|public holidays]].'''<br>
-'''Please call 24/7 Support International for emergency if you have purchased 24/7 TBSupport bank of hours'''