Support:Contacting TelcoBridges technical support

From TBwiki
(Difference between revisions)
Jump to: navigation, search
(Removed port 2443)
(Bolded telephone numbers)
Line 4: Line 4:
 
<br>Office hours: Monday to Friday from 09:00 to 17:00 Eastern Time
 
<br>Office hours: Monday to Friday from 09:00 to 17:00 Eastern Time
  
Telephone: +1-450-655-8993 x131 or x102 <br>  
+
Telephone: '''+1-450-655-8993 x131 or x102 <br>'''
  
 
E-mail: [mailto:support@telcobridges.com support@telcobridges.com]  
 
E-mail: [mailto:support@telcobridges.com support@telcobridges.com]  
Line 15: Line 15:
 
<br>Office hours: Monday to Friday from 09:00 to 17:00 Hong Kong Time
 
<br>Office hours: Monday to Friday from 09:00 to 17:00 Hong Kong Time
  
Telephone: +852-3749-9818  
+
Telephone: '''+852-3749-9818'''
  
 
E-mail: [mailto:support@telcobridges.com support@telcobridges.com]  
 
E-mail: [mailto:support@telcobridges.com support@telcobridges.com]  
Line 25: Line 25:
 
'''24/7 Support''' '''International''' (Public Holiday and non-office hours)<br>
 
'''24/7 Support''' '''International''' (Public Holiday and non-office hours)<br>
  
Telephone: +1-866-438-4703 <br>  
+
Telephone: '''+1-866-438-4703 <br>'''
  
 
Supported languages: English  
 
Supported languages: English  

Revision as of 14:58, 21 July 2014

Wordwide technical support is available via either of the following channels:


Americas & Europe Technical Support Centre (GMT-05:00,  Montreal, Canada)
Office hours: Monday to Friday from 09:00 to 17:00 Eastern Time

Telephone: +1-450-655-8993 x131 or x102

E-mail: support@telcobridges.com

TBsupport tracking system: https://support.telcobridges.com

Supported languages: English, French, Mandarin, Cantonese

Asia Technical Support Centre (GMT +08:00, Hong Kong)
Office hours: Monday to Friday from 09:00 to 17:00 Hong Kong Time

Telephone: +852-3749-9818

E-mail: support@telcobridges.com

Supported languages: English, French, Mandarin, Cantonese


24/7 Support International (Public Holiday and non-office hours)

Telephone: +1-866-438-4703

Supported languages: English

Note: For customers for who have purchased 24/7 TBSupport bank of hours, please contact TBSupport via this 24/7 hotline for emergency


Instant Messenger/chat (Windows live messenger/Skype)

Send request to support@telcobridges.com for contacts


Please kindly note that Telcobridges office is closed during the following public holidays.
Please call 24/7 Support International for emergency if you have purchased 24/7 TBSupport bank of hours

Montreal, Canada Public Holidays 2014
New Year's day January 1, 2014
Day After New Year's day January 2, 2014
Good Friday April 18, 2014
Easter Monday April 21, 2014
Patriotes May 19, 2014
St-Jean June 24, 2014
Canada Day July 1, 2014
Labour day September 1, 2014
Thanksgiving October 13, 2014
Christmas December 25, 2014
Boxing Day December 26, 2014
Hong Kong Public Holidays 2014
First day of January January 1, 2014
Lunar New Year's Day January 31, 2014
The second day of the Lunar New Year February 1, 2014
The third day of the Lunar New Year February 3, 2014
Ching Ming Festival April 5, 2014
Good Friday April 18, 2014
The day following Good Friday April 19, 2014
Easter Monday April 21, 2014
Labour Day May 1, 2014
The Birthday of the Buddha May 6, 2014
Tuen Ng Festival June 2, 2014
The day following HKSAR Establishment Day July 1, 2014
The day following Chinese Mid-Autumn Festival September 9, 2014
National Day October 1, 2014
Chung Yeung Festival October 2, 2014
Christmas Day December 25, 2014
The first weekday after Christmas Day December 26, 2014


Personal tools