Support:Submitting An Issue

Revision as of 16:09, 19 August 2009

Telcobridges supports a large variety of operating system and version.

Submitting a problem to the support team

When submitting a problem, giving relevant information about your system will greatly help Telcobridges support. Please refer to the following list:

• Type of TelcoBridges hardware (ex. TMP6400, TMG800)
• Software release number (ex. 2.3.8)
• Operating system version + architecture where TelcoBridges software is running (ex. CentOS 5.2 32bits, Debian 4 64bits, TMG3200(TBLinux))
• Are you using Toolpack?

• If so, are you using your own application?
• If not, do you use callctrl libs?, ha_manager?

• Setup diagram(A complete diagram that explain with boxes, arrows and text how the system works. Ip addresses, point codes of each components when applicable).
• Application description (If you are using your own application, describe us what it does).
• Description of the problem
• Tracking number (If it was already given to you by Telcobridges support).
• Once you have gathered all the information, send an email to TelcoBridges support.

Giving remote access to your system

When you are giving us remote access to your system, please give us the information required:

• Type of connection (VPN, remote desktop, ssh, GoToMeeting, etc.)
• IpAddress, if appilcable
• User, if appilcable
• Password, if appilcable