Support:Submitting An Issue

Telcobridges supports a large variety of operating system and version. When submitting a problem, giving relevant information about your system will help greatly Telcobridges support.

Please refer to the following list:

• Type of TelcoBridges hardware (ex. TMP6400, TMG800)
• Software release number (ex. 2.3.8)
• Are you using Toolpack?
• If not, do you use callctrl libs?, ha_manager?
• Operating system, version + architecture (ex. CentOS 5.2 32bits, Debian 4 64bits)
• Setup diagram (simple image where is the TB is located, what is it connected to, IpAddress of the components if applicable)
• Application description(Are you using TelcoBridges gateway application?, Are you using your own application? If so, describe us what it does.)
• Description of the problem
• Tracking number, if it was already given to you by Telcobridges support

If you are giving us remote access to your system, please give us the information required:

• Type of connection (VPN, remote desktop, ssh, GoToMeeting, etc.)
• IpAddress, if appilcable
• User, if appilcable
• Password, if appilcable

Once you have gathered all the information, send an email to TelcoBridges support.