TB Support
Telcobridges offers two support programs that provide you with varying degrees of support. They are:
- TB Support Standard
- TB Support A la Carte
TB Support Standard
TB Support Standard provides you with free and unlimited access to:
- TBWiki
- Forums
- Online trainings
- Minor software upgrades
- Bi-annual trainings
- Standard warranty (12 months)
TB Support A la Carte
TB Support A la Carte and is paid support for our clients. It consists of the following technical support packages:
9 to 5 Support Bank Options
9 to 5 Support Bank (5 hrs.)
9 to 5 Support Bank (25 hrs.)
9 to 5 Support Bank (50 hrs.)
- Monday to Friday, 9 to 5 EST time and HKT, excluding recognized holidays
- Standard response time: 4 hours
- Applicable for: remote installs, telephone, email, and online (Skype/MSN) support,
24/7 Support Bank Options
24/7 Support Bank (5 hrs.)
24/7 Support Bank (25 hrs.)
24/7 Support Bank (50 hrs.)
- 24 hours a day, 7 days a week.
- Standard response time: 4 hours
- Applicable for: remote installs, telephone, email, and online (skype/MSN) support.
Remote Installation
Remote Installation (2.5 hrs.)
Onsite install/Onsite training
A member of TelcoBridges Technical Support Team will come to your location for two days, for the purposes of either providing onsite training or onsite install.
TB Support Alliance
Exclusive to TelcoBridges partner, our standard 24/7 response time can be as fast as 60 minutes.
Contact our our TelcoBridges advisor for more details.
References
For more information please consult our TB Support documents:
