Support:How To extract backtrace from coredump

When a fault happens in toolpack, developers may need to get more useful informations to fix the problem.

How to give useful informations related to a fault in the code:

1. Log to the primary server (ssh)
2. Type tbsetup

   Usually all core files goes into the application's working directory.

3. Type cd APPLICATION

   where:

   • APPLICATION is the application that crashes

   In this example, we'll suppose APPLICATION is toolpack_engine

4. Execute command:

   gdb -se "APPLICATION" -ex "bt full" -ex "thread apply all bt" --batch -c CORE > /tmp/backtrace.txt

   where:

   • APPLICATION is the application that crashes

   • CORE is the core file.

   for example:

   gdb -se "/lib/tb/toolpack/pkg/2.8.5/bin/release/x86_64-linux64/toolpack_engine" -ex "bt full" -ex "thread apply all bt" --batch -c core.17900 > /tmp/backtrace.txt

   If you are not sure about which application caused the crash, you can look in the created file for:

   Core was generated by `./release/x86_64-linux64/toolpack_engine -gw 12358'.

   For example, in that specific example, the crash happened at:

   Program terminated with signal 11, Segmentation fault.
#0 0x000000000043ce59 in CallBridgingSampleDisplayMenu ()
#0 0x000000000043ce59 in CallBridgingSampleDisplayMenu ()
No symbol table info available.

5. Attach the file /tmp/backtrace.txt in the TBSupport Tracking System (ticket that you opened to report the problem).

Troubleshooting:

if you see:

# gdb
-bash: gdb: command not found

This is because you did not install the gdb package. You can do:

yum install gdb

If you prefer to run the application in gdb, consult this page