Target Recording
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[[Tmedia]] units, running [[Toolpack]] software and the [[TB_Media_Gateway|Gateway]] application, permit the recording of calls. | [[Tmedia]] units, running [[Toolpack]] software and the [[TB_Media_Gateway|Gateway]] application, permit the recording of calls. | ||
| − | Calls are recorded as ".wav" files on the Tmedia unit's drive. | + | Calls are recorded as ".wav" files on the Tmedia unit's drive. |
| + | |||
| + | '''WARNING: For this reason, target recording is recommend for troubleshooting only and should be disabled when it is not needed. In addition, recording a large amount of calls simultaneously will have an impact on the system's performance.''' | ||
== Use cases == | == Use cases == | ||
| − | Target recording is useful in a | + | Target recording is useful in a variety of applications: |
* Voice/line quality control | * Voice/line quality control | ||
| Line 21: | Line 23: | ||
== Hardware requirements == | == Hardware requirements == | ||
| − | * [[Tmedia]] unit with DSP resources | + | * [[Tmedia]] unit with IVR DSP resources |
| + | * Starting with version 2.8.101, [[Tmedia]] unit with IVR DSP resources or VoIP DSP resources with playing/recording licenses | ||
| + | == Recording modes == | ||
| + | Recording calls can be achieved using 1 of 2 methods: | ||
| − | == | + | === Web Portal === |
| + | '''This mode should be used for troubleshooting only.''' | ||
| + | |||
| + | It is easy to use but not flexible. | ||
| + | |||
| + | This mode is limited to record based on the following parameters: | ||
* Recorded files options: | * Recorded files options: | ||
** Record each leg of a call into it's own file | ** Record each leg of a call into it's own file | ||
** Record an audio mix of both legs of a call to a single file (only available with [[TMG-CONTROL_Version_2.7|Toolpack 2.7]] and up only) | ** Record an audio mix of both legs of a call to a single file (only available with [[TMG-CONTROL_Version_2.7|Toolpack 2.7]] and up only) | ||
| − | * | + | * Available filtering parameters: |
** By calling number | ** By calling number | ||
** By called number | ** By called number | ||
| − | ** By NAP | + | ** By incoming NAP |
| − | ** By | + | ** By outgoing NAP |
| − | == | + | === Routing script === |
| − | + | This mode can insert recording into any existing routing script. | |
| − | + | It is extremely flexible but requires users to modify their routing scripts. | |
| − | === | + | * Recorded files options: |
| − | Toolpack | + | ** Record each leg of a call into it's own file |
| + | ** Record an audio mix of both legs of a call to a single file (only available with [[TMG-CONTROL_Version_2.7|Toolpack 2.7]] and up only) | ||
| + | * Available filtering parameters: | ||
| + | ** Any call parameters | ||
| + | ** Any route parameters | ||
| + | ** Any routing scripts parameters | ||
| + | |||
| + | |||
| + | == Configuration == | ||
| + | === Configuration (and Accessing the recorded calls) === | ||
| + | *[[Toolpack:Troubleshooting_D#Target_Recording|Target Recording for 3.0]] | ||
| + | *[[Toolpack:Troubleshooting_C#Target_Recording|Target Recording for 2.10]] | ||
| + | *[[Toolpack:Troubleshooting_B#Target_Recording|Target Recording for 2.9]] | ||
| + | *[[Toolpack:Troubleshooting_A#Target_Recording|Target Recording for 2.8]] | ||
| + | <div class="mw-collapsible mw-collapsed" data-collapsetext="other versions" data-expandtext="Click here for other versions" style="width: 400px;"> | ||
| + | *[[Web_Portal_Tutorial_Guide_v2.7#Target Recording|Target Recording for 2.7]] | ||
| + | </div> | ||
| − | |||
| − | === | + | === Routing Scripts mode === |
| − | + | *[[Routing_script_tutorial:Mini_Development_Guide#Recording_call_legs|routing script mini tutorial guide]] | |
Latest revision as of 18:01, 9 March 2018
Tmedia units, running Toolpack software and the Gateway application, permit the recording of calls.
Calls are recorded as ".wav" files on the Tmedia unit's drive.
WARNING: For this reason, target recording is recommend for troubleshooting only and should be disabled when it is not needed. In addition, recording a large amount of calls simultaneously will have an impact on the system's performance.
Contents |
Use cases
Target recording is useful in a variety of applications:
- Voice/line quality control
- FAX quality analysis
- Lawful interception
- Debugging
- Test calls
Software requirements
- Toolpack software version 2.6 or higher
- tbstreamserver application configured to be running (it's not running by default)
- Gateway application (standard with Toolpack unless explicitly replaced by custom call handling application)
Hardware requirements
- Tmedia unit with IVR DSP resources
- Starting with version 2.8.101, Tmedia unit with IVR DSP resources or VoIP DSP resources with playing/recording licenses
Recording modes
Recording calls can be achieved using 1 of 2 methods:
Web Portal
This mode should be used for troubleshooting only.
It is easy to use but not flexible.
This mode is limited to record based on the following parameters:
- Recorded files options:
- Record each leg of a call into it's own file
- Record an audio mix of both legs of a call to a single file (only available with Toolpack 2.7 and up only)
- Available filtering parameters:
- By calling number
- By called number
- By incoming NAP
- By outgoing NAP
Routing script
This mode can insert recording into any existing routing script.
It is extremely flexible but requires users to modify their routing scripts.
- Recorded files options:
- Record each leg of a call into it's own file
- Record an audio mix of both legs of a call to a single file (only available with Toolpack 2.7 and up only)
- Available filtering parameters:
- Any call parameters
- Any route parameters
- Any routing scripts parameters
Configuration
Configuration (and Accessing the recorded calls)
- Target Recording for 3.0
- Target Recording for 2.10
- Target Recording for 2.9
- Target Recording for 2.8
