Target Recording
Tmedia units, running Toolpack software and the Gateway application, permit the recording of calls.
Calls are recorded as ".wav" files on the Tmedia unit's drive.
WARNING: For this reason, target recording is recommend for troubleshooting only and should be disabled when it is not needed. In addition, recording a large amount of calls simultaneously will have an impact on the system's performance.
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Use cases
Target recording is useful in a variety of applications:
- Voice/line quality control
- FAX quality analysis
- Lawful interception
- Debugging
- Test calls
Software requirements
- Toolpack software version 2.6 or higher
- tbstreamserver application configured to be running (it's not running by default)
- Gateway application (standard with Toolpack unless explicitly replaced by custom call handling application)
Hardware requirements
- Tmedia unit with IVR DSP resources
- Starting with version 2.8.101, Tmedia unit with IVR DSP resources or VoIP DSP resources with playing/recording licenses
Recording modes
Recording calls can be achieved using 1 of 2 methods:
Web Portal
This mode should be used for troubleshooting only.
It is easy to use but not flexible.
This mode is limited to record based on the following parameters:
- Recorded files options:
- Record each leg of a call into it's own file
- Record an audio mix of both legs of a call to a single file (only available with Toolpack 2.7 and up only)
- Available filtering parameters:
- By calling number
- By called number
- By incoming NAP
- By outgoing NAP
Routing script
This mode can insert recording into any existing routing script.
It is extremely flexible but requires users to modify their routing scripts.
- Recorded files options:
- Record each leg of a call into it's own file
- Record an audio mix of both legs of a call to a single file (only available with Toolpack 2.7 and up only)
- Available filtering parameters:
- Any call parameters
- Any route parameters
- Any routing scripts parameters
Configuration
Configuration (and Accessing the recorded calls)
- Target Recording for 3.0
- Target Recording for 2.10
- Target Recording for 2.9
- Target Recording for 2.8
