Troubleshooting Toolpack
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== Web portal == | == Web portal == | ||
| − | ''' | + | Problem: '''The web portal does not start or is not accessible.''' |
| − | + | *See '[[Toolpack Troubleshooting:Web Portal|How to troubleshoot the web portal]]' | |
| − | *See '[[Toolpack Troubleshooting:Web Portal|How to troubleshoot the web portal]]' | + | <br> |
| − | + | Problem: '''I cannot perform addition or modification of configuration in the web portal. ''' | |
| − | + | Usually this occurs in a new Toolpack Platform, for example, when new Toolpack software has been just installed on a host or a new TMG3200 is started up. | |
| − | + | *See '[[Toolpack Troubleshooting:Cannot Add or Edit Configuration|How to edit the active configuration]]' | |
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| + | Problem: '''The system does not work properly with a copied configuration.''' | ||
*See [[Web Portal:Configuration Copy|How to copy a configuration]] | *See [[Web Portal:Configuration Copy|How to copy a configuration]] | ||
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| − | + | Problem: '''There are no web browser on the linux host server''' | |
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ssh tunnel can be use to re-direct the connection on a remote host port to a local port: | ssh tunnel can be use to re-direct the connection on a remote host port to a local port: | ||
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*See [[How to setup ssh tunnel with PuTTY]] | *See [[How to setup ssh tunnel with PuTTY]] | ||
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| − | == System configuration backup<br> == | + | == System configuration backup<br> == |
| − | ''' | + | Problem: '''How do I make sure I keep my system configuration?'''<br> |
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| + | All the configuration are stored in a MySQL database. To perform a backup, refer to the following links: | ||
| + | *[[Toolpack:Database_Backup_C|Backup procedure for v2.8 or 2.9]] | ||
| + | *[[Toolpack:Database_Backup_B|Backup procedure for v2.7]] | ||
| + | *[[Toolpack:Database_Backup_A|Backup procedure for v2.5 or v2.6]] <br> | ||
| + | For releases before 2.4 or older or if you do not have access to the web portal, see [[Manual Database Backup]].<br> | ||
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| + | For scheduled backups, see [[Scheduled Database Backup]] | ||
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== Calls == | == Calls == | ||
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Problem: '''The Tmedia device does not accept or generate calls''' | Problem: '''The Tmedia device does not accept or generate calls''' | ||
| + | *See here: [[How to troubleshoot call routing|How to troubleshoot call routing]] | ||
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| − | + | == Fax Calls == | |
| − | + | Problem: '''Fax call is not working''' | |
| − | : | + | *Please follow the instructions here: [[How to troubleshoot Fax Calls|How to troubleshoot Fax Calls]] |
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| + | == SS7 CIC group is locally blocked<br> == | ||
| + | Problem: '''A SS7 Circuit Identification Code is blocked.''' <br> | ||
| + | *You can control this: See [[SS7 Circuit group control]] | ||
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| − | + | == Network Interfaces <br> == | |
| − | < | + | Problem: '''E1 trunks are not up'''<br> |
| − | < | + | *See '[[How to Debug Trunk Interfaces|How to debug trunk interfaces]]'<br> |
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| − | + | Problem: '''Cannot ping VoIP interface''' <br> | |
| + | The IP address of the VoIP port is configured and you cannot ping it.<br> | ||
| + | *See '[[How to debug VoIP|How to debug a VoIP interface]]'<br> | ||
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| − | : | + | == How to gather all logs<br> == |
| + | Problem: '''Which application logs should I gather?''' | ||
| + | *See '[[TBReport|How to gather all logs with TBReport]]' (Version 2.9 and up) | ||
| + | <br> | ||
| − | + | == Access to unit == | |
| − | + | Problem: '''I lost access to the unit. How to recover the IP address of the unit?''' | |
| − | + | *Please follow the procedure in the installation guide: '[[Product_Installation|Installation Guides]]' | |
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| + | Problem: '''I lost the SSH password''' | ||
| + | *It is possible to reset the SSH password. Please contact support@telcobridges.com to get the procedure. | ||
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| − | + | Problem: '''I want to do a factory reset''' | |
| − | + | *Normally a Factory Reset is not required. System can be re-configured to original settings in a few steps. Please contact support@telcobridges.com to get the procedure. | |
| − | + | *Factory reset is available on recent versions of the TelcoBridges units. The procedure is described here: '[[Factory_Reset|Factory Reset]]'. | |
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| + | == Installation (for developers) == | ||
| + | Problem: '''Toolpack fails during installation''' | ||
| + | *See '[[Toolpack Installation:Toolpack installer troubleshooting|Toolpack installer troubleshooting]]' | ||
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| − | + | Problem: '''Can't download a new software package '''<br> | |
| − | + | *You see this error while trying to download a software package with wget:<br> | |
| − | You | + | Resolving download.telcobridges.com... failed: Temporary failure in name resolution. |
| + | wget: unable to resolve host address `download.telcobridges.com | ||
| + | *See "nameserver" in [[TMG:Change_Management_IP_Address|Configure Management IP address]] | ||
| + | <br> | ||
| + | Problem: '''The Toolpack system does not start''' | ||
| + | *See '[[Toolpack Installation:Validate Toolpack Installation|How to validate the Toolpack installation]]' | ||
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| − | + | Problem: '''I want to change the hostname of the server running Toolpack''' | |
| − | + | *See '[[Toolpack Installation:Change hostname|How to change the host name]]' | |
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| − | *See '[[Toolpack | + | |
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== How to submit a problem == | == How to submit a problem == | ||
| − | + | Problem: '''I don't know what else to do''' | |
| − | Problem: I don't know what else to do | + | *Help our support team help you by giving as much information as possible; see '[[Support:How To Submit A Problem|How To Submit A Problem]]' |
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| − | *Help our support team help you by giving as much information as possible; see '[[Support:How To Submit A Problem]]' | + | |
[[Category:Tdev_OAM&P|Troubleshoot]] | [[Category:Tdev_OAM&P|Troubleshoot]] | ||
Latest revision as of 06:20, 6 April 2017
This page contains pointers to help troubleshoot Toolpack-based systems.
Contents |
Web portal
Problem: The web portal does not start or is not accessible.
Problem: I cannot perform addition or modification of configuration in the web portal.
Usually this occurs in a new Toolpack Platform, for example, when new Toolpack software has been just installed on a host or a new TMG3200 is started up.
Problem: The system does not work properly with a copied configuration.
Problem: There are no web browser on the linux host server ssh tunnel can be use to re-direct the connection on a remote host port to a local port:
System configuration backup
Problem: How do I make sure I keep my system configuration?
All the configuration are stored in a MySQL database. To perform a backup, refer to the following links:
For releases before 2.4 or older or if you do not have access to the web portal, see Manual Database Backup.
For scheduled backups, see Scheduled Database Backup
Calls
Problem: The Tmedia device does not accept or generate calls
- See here: How to troubleshoot call routing
Fax Calls
Problem: Fax call is not working
- Please follow the instructions here: How to troubleshoot Fax Calls
SS7 CIC group is locally blocked
Problem: A SS7 Circuit Identification Code is blocked.
- You can control this: See SS7 Circuit group control
Network Interfaces
Problem: E1 trunks are not up
Problem: Cannot ping VoIP interface
The IP address of the VoIP port is configured and you cannot ping it.
How to gather all logs
Problem: Which application logs should I gather?
- See 'How to gather all logs with TBReport' (Version 2.9 and up)
Access to unit
Problem: I lost access to the unit. How to recover the IP address of the unit?
- Please follow the procedure in the installation guide: 'Installation Guides'
Problem: I lost the SSH password
- It is possible to reset the SSH password. Please contact support@telcobridges.com to get the procedure.
Problem: I want to do a factory reset
- Normally a Factory Reset is not required. System can be re-configured to original settings in a few steps. Please contact support@telcobridges.com to get the procedure.
- Factory reset is available on recent versions of the TelcoBridges units. The procedure is described here: 'Factory Reset'.
Installation (for developers)
Problem: Toolpack fails during installation
Problem: Can't download a new software package
- You see this error while trying to download a software package with wget:
Resolving download.telcobridges.com... failed: Temporary failure in name resolution. wget: unable to resolve host address `download.telcobridges.com
- See "nameserver" in Configure Management IP address
Problem: The Toolpack system does not start
Problem: I want to change the hostname of the server running Toolpack
How to submit a problem
Problem: I don't know what else to do
- Help our support team help you by giving as much information as possible; see 'How To Submit A Problem'
