Toolpack Troubleshooting:Web Portal

Cannot start the Web Portal

Verify that toolpack is running

 tbtboolpack status

Verify that web client is running

On linux:

 ps – ef | grep tbweb

Output should be like this:

 tbweb    29609     1  0 Jul30 ?        00:00:36 /usr/sbin/lighttpd -D -f /lib/tb/toolpack/pkg/2.3.3/web/etc/lighttpd_12358.conf
 tbweb    29610 29609  0 Jul30 ?        02:29:16 /usr/bin/ruby /lib/tb/toolpack/pkg/2.3.3/web/public/dispatch.fcgi

On windows:

 Start task manager
 Find tboamappctrl.ruby.exe

Verify that tboamapp application is running

On linux:

 ps – ef | grep tboamapp

Output should be like this:

 root     31647 31612  1 Aug24 ?        06:30:01 tboamapp

On windows:

 Start task manager
 Find tboam_[version].tboamappctrl.exe

Verify lighttpd instance

Stop Toolpack (tbtoolpack stop), then verify if there is a lighttpd process still running.

• If there is one kill it, then restart Toolpack

Start the Web Server manually

Note: For this Toolpack must be stopped. Start the web server manually and verify if there is an error.

The command should look something like this(modify the line according to your package/SystemId):

 lighttpd -D -f /lib/tb/toolpack/pkg/2.3.3/web/etc/lighttpd_12358.conf

If there is no error the shell should NOT return and you should be able to connect to the Web Portal. If there is an error, it will displayed after the command. In that case please contact TelcoBridges support.

Cannot access the Web Portal

Verify lighttpd instance

For Unix host, verify that there is not 2 lighttpd instance using the same configuration file.

• If they do, you should close or kill one.

Failed to connect

Verify that the firewall(host and possibly network) enable http/https.

• Modify the firewall rules to accept incoming http and https request.

Web Portal queries fail

Check the logs

Verify the Web Portal logs located in:

 [InstallDirectory]/toolpack/pkg/[Version]/web/log

Example

 /lib/tb/toolpack/pkg/2.3.3/web/log
 C:\TelcoBridges\toolpack\pkg\2.3.3\web\log