Troubleshooting Toolpack

Revision as of 14:18, 5 August 2016

This page contains pointers to help troubleshoot Toolpack-based systems.

Installation

Problem: Toolpack fails during installation

• See 'Toolpack installer troubleshooting'

Problem: The Toolpack system does not start

• See 'How to validate the Toolpack installation'

Problem: I want to switch the management IP Address of the TMG800/TMG3200 from static to DHCP or from DHCP to static.

• See 'How to change the management IP address of a TMG800/TMG3200'
• For older systems, see 'How to manually change the IP address of a TMG800/TMG3200'

Problem: I want to change the hostname of the server running Toolpack

• See 'How to change the host name'

Problem: E1 trunks are not up

• See 'How to debug trunk interfaces'
  

Problem: Can't download a new software package

You see this error while trying to download a software package with wget:

Resolving download.telcobridges.com... failed: Temporary failure in name resolution.
wget: unable to resolve host address `download.telcobridges.com'

• See "nameserver" in  How_to_change_the_ip_address

Problem: Cannot ping VoIP interface

The IP address of the VoIP port is configured and you cannot ping it.

• See 'How to debug a VoIP interface'
  

Web portal

Problem: The web portal does not start or is not accessible.

• See 'How to troubleshoot the web portal'

Problem: I cannot perform addition or modification of configuration in the web portal.

Usually this occurs in a new Toolpack Platform, for example, when new Toolpack software has been just installed on a host or a new TMG3200 is started up.

• See 'How to Edit the active configuration'

Problem: The system does not work properly with a copied configuration.

• See How to copy a configuration

Problem: There are no web browser on the linux host server

ssh tunnel can be use to re-direct the connection on a remote host port to a local port:

• See How to setup ssh tunnel with PuTTY

System configuration backup

Problem: How do I make sure I keep my system configuration?

All the configuration is stored in a MySQL database. See Database Backup.

For releases before 2.4 or older or if you do not have access to the web portal, see Manual Database Backup.

Calls

Problem: The Tmedia device does not accept or generate calls

A new page is created here: How to troubleshoot call routing

Fax Calls

Problem: Fax call is not working

Please follow the instructions here: How to troubleshoot Fax Calls

SS7 CIC group is locally blocked

• See SS7 Circuit group control

How to gather all logs

Problem: Which application logs should I gathered?

• See 'How to gather logs with tbdebug'

How to submit a problem

Problem: I don't know what else to do

• Help our support team help you by giving as much information as possible; see 'Support:How To Submit A Problem'