Target Recording

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[[Tmedia]] units, running [[Toolpack]] software and the [[TB_Media_Gateway|Gateway]] application, permit the recording of calls.
 
[[Tmedia]] units, running [[Toolpack]] software and the [[TB_Media_Gateway|Gateway]] application, permit the recording of calls.
  
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Calls are recorded as ".wav" files on the Tmedia unit's drive.
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Calls are recorded as ".wav" files on the Tmedia unit's drive.  
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'''WARNING: For this reason, target recording is recommend for troubleshooting only and should be disable when it is not needed. Also, recording a large amount of calls simultaneously will have an impact on the system's performance.'''
  
  
 
== Use cases ==
 
== Use cases ==
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Target recording is useful in a avariety of applications:
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Target recording is useful in a variety of applications:
  
 
* Voice/line quality control
 
* Voice/line quality control
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== Recording options ==
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== Recording modes ==
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Recording calls can be achieved using 1 of 2 methods:
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=== Web Portal ===
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'''This mode should be used for troubleshooting only.'''
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It is easy to use but not flexible.
 +
 
 +
This mode is limited to record based on the following parameters:
 
* Recorded files options:
 
* Recorded files options:
 
** Record each leg of a call into it's own file
 
** Record each leg of a call into it's own file
 
** Record an audio mix of both legs of a call to a single file (only available with [[TMG-CONTROL_Version_2.7|Toolpack 2.7]] and up only)
 
** Record an audio mix of both legs of a call to a single file (only available with [[TMG-CONTROL_Version_2.7|Toolpack 2.7]] and up only)
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* Calls to recording filtering:
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* Available filtering parameters:
 
** By calling number
 
** By calling number
 
** By called number
 
** By called number
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** By NAP
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** By incoming NAP
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** By routing script
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** By outgoing NAP
  
  
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== Configuration ==
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=== Routing script ===
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=== Enabling the Recording of Calls ===
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This mode can insert recording into any existing routing script.
  
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To learn how the enable the recording of calls using the Web Portal, refer to the [[Web_Portal_Tutorial_Guide_v2.7#Target Recording|Target Recording]] section of the Web Portal Tutorial guide.  
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It is extremely flexible but requires users to modify their routing scripts.
  
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=== Using routing scripts ===
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* Recorded files options:
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Toolpack routing scripts are provided with an example filter script for recording calls, which can be easily inserted into any routing script.
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** Record each leg of a call into it's own file
 +
** Record an audio mix of both legs of a call to a single file (only available with [[TMG-CONTROL_Version_2.7|Toolpack 2.7]] and up only)
 +
* Available filtering parameters:
 +
** Any call parameters
 +
** Any route parameters
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** Any routing scripts parameters
 +
 
 +
 
 +
== Configuration ==
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=== Web Portal mode ===
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*[[Web_Portal_Tutorial_Guide_v2.7#Target Recording|Toolpack v2.7:Target Recording]]
  
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For more information, refer to the [[Routing_script_tutorial:Mini_Development_Guide#Recording_call_legs|routing script mini tutorial guide]].
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=== Routing Scripts mode ===
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*[[Routing_script_tutorial:Mini_Development_Guide#Recording_call_legs|routing script mini tutorial guide]]
  
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=== Accessing Call Recordings ===
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=== Accessing Recorded Calls ===
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To learn how the access call recordings using the Web Portal, refer to the [[Web_Portal_Tutorial_Guide_v2.7#Target Recording|Target Recording]] section of the Web Portal Tutorial guide.
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*[[Web_Portal_Tutorial_Guide_v2.7#Target Recording|Toolpack v2.7:Accessing Target Recording]]

Revision as of 15:15, 3 June 2013

Tmedia units, running Toolpack software and the Gateway application, permit the recording of calls.

Calls are recorded as ".wav" files on the Tmedia unit's drive.

WARNING: For this reason, target recording is recommend for troubleshooting only and should be disable when it is not needed. Also, recording a large amount of calls simultaneously will have an impact on the system's performance.


Contents

Use cases

Target recording is useful in a variety of applications:

  • Voice/line quality control
  • FAX quality analysis
  • Lawful interception
  • Debugging
  • Test calls


Software requirements

  • Toolpack software version 2.6 or higher
  • tbstreamserver application configured to be running (it's not running by default)
  • Gateway application (standard with Toolpack unless explicitly replaced by custom call handling application)


Hardware requirements

  • Tmedia unit with DSP resources


Recording modes

Recording calls can be achieved using 1 of 2 methods:

Web Portal

This mode should be used for troubleshooting only.

It is easy to use but not flexible.

This mode is limited to record based on the following parameters:

  • Recorded files options:
    • Record each leg of a call into it's own file
    • Record an audio mix of both legs of a call to a single file (only available with Toolpack 2.7 and up only)
  • Available filtering parameters:
    • By calling number
    • By called number
    • By incoming NAP
    • By outgoing NAP


Routing script

This mode can insert recording into any existing routing script.

It is extremely flexible but requires users to modify their routing scripts.

  • Recorded files options:
    • Record each leg of a call into it's own file
    • Record an audio mix of both legs of a call to a single file (only available with Toolpack 2.7 and up only)
  • Available filtering parameters:
    • Any call parameters
    • Any route parameters
    • Any routing scripts parameters


Configuration

Web Portal mode

Routing Scripts mode

Accessing Recorded Calls

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