Troubleshooting Toolpack
From TBwiki
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(→Calls) |
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*'''Using the Call Detail Records''' | *'''Using the Call Detail Records''' | ||
| − | This can be done in the configuration database, using Radius or in text files. | + | "This can be done in the configuration database, using Radius or in text files. |
See [[Text Call Detail Records (CDR)]] | See [[Text Call Detail Records (CDR)]] | ||
*'''Using the log files''' | *'''Using the log files''' | ||
| − | '''Log files from web portal''' | + | :'''Log files from web portal''' |
| − | Logs -> Select filename -> 2000 lines -> select Read | + | :Logs -> Select filename -> 2000 lines -> select Read |
| − | Brief details on the application: | + | :Brief details on the application: |
| − | :'''gateway''' application is for high-level call routing, like calling number and NAPs. | + | ::'''gateway''' application is for high-level call routing, like calling number and NAPs. |
| − | :'''toolpack_engine''' handles the protocols and media | + | ::'''toolpack_engine''' handles the protocols and media |
| − | :'''toolpack_sys_manager''' handles the configuration of the system | + | ::'''toolpack_sys_manager''' handles the configuration of the system |
| − | :'''tboamapp''' controls the startup of the applications | + | ::'''tboamapp''' controls the startup of the applications |
| − | :'''tbstreamserver''' is used for playing and recording files (by default it is not started) | + | ::'''tbstreamserver''' is used for playing and recording files (by default it is not started) |
| − | :'''tblogtrace''' are log coming from the platform (TMP6400 or other) | + | ::'''tblogtrace''' are log coming from the platform (TMP6400 or other) |
| − | You can change the trace level of the application here: | + | :You can change the trace level of the application here: |
| − | Applications-> Configurations -> edit -> Log Params -> Default Trace Level | + | :Applications-> Configurations -> edit -> Log Params -> Default Trace Level |
| − | And then activating the new configuration | + | :And then activating the new configuration |
| − | '''Log files from server''' | + | :'''Log files from server''' |
| − | You can get the files directly from the server running Toolpack at this location: | + | :You can get the files directly from the server running Toolpack at this location: |
| − | /lib/tb/toolpack/setup/12358/2.3/apps/ | + | :/lib/tb/toolpack/setup/12358/2.3/apps/ |
| − | or | + | :or |
| − | C:\TelcoBridges\toolpack\setup\12358\2.3\apps\ | + | :C:\TelcoBridges\toolpack\setup\12358\2.3\apps\ |
*'''Using the signaling traces''' | *'''Using the signaling traces''' | ||
| − | You can get the signaling traces (SS7, ISDN and SIP) using the tbsigtrace program: [[Toolpack_Debug_Application:Tbsigtrace|using tbsigtrace]] | + | :You can get the signaling traces (SS7, ISDN and SIP) using the tbsigtrace program: [[Toolpack_Debug_Application:Tbsigtrace|using tbsigtrace]] |
== How to gather all logs == | == How to gather all logs == | ||
Revision as of 14:23, 21 October 2009
This page contains pointers to help troubleshooting the Toolpack system.
Contents |
Installation
Problem:
- The Toolpack system does not start
Problem:
- I want to change the Ip Address of the TMG800/TMG3200 from static to DHCP or from DHCP to static.
Problem:
- I want to change the hostname of the server running Toolpack
Web portal
Problem:
- The web portal do not start or is not accessible.
- How to troubleshoot the web portal.
- How to get status of the system.
- How to change the configuration of the system.
Problem:
- I cannot perform addition or modification of configuration in the web portal. Usually this occurs in a new Toolpack Platform, for example, when new Toolpack software has been just installed on a host or a new TMG3200 is started up.
- How to solve this problem.
Problem:
- Do not have permission to add features.
- How to modify system configuration
Problem:
- The system does not work properly with a copied configuration.
- How to copy a configuration
Toolpack application suite
Problem:
Calls
Problem:
- The Tmedia do not accept or generate calls
To debug calls, different methods can be used:
- Using the Call Detail Records
"This can be done in the configuration database, using Radius or in text files. See Text Call Detail Records (CDR)
- Using the log files
- Log files from web portal
- Logs -> Select filename -> 2000 lines -> select Read
- Brief details on the application:
- gateway application is for high-level call routing, like calling number and NAPs.
- toolpack_engine handles the protocols and media
- toolpack_sys_manager handles the configuration of the system
- tboamapp controls the startup of the applications
- tbstreamserver is used for playing and recording files (by default it is not started)
- tblogtrace are log coming from the platform (TMP6400 or other)
- You can change the trace level of the application here:
- Applications-> Configurations -> edit -> Log Params -> Default Trace Level
- And then activating the new configuration
- Log files from server
- You can get the files directly from the server running Toolpack at this location:
- /lib/tb/toolpack/setup/12358/2.3/apps/
- or
- C:\TelcoBridges\toolpack\setup\12358\2.3\apps\
- Using the signaling traces
- You can get the signaling traces (SS7, ISDN and SIP) using the tbsigtrace program: using tbsigtrace
How to gather all logs
Problem:
- Which application logs should I gathered?
- How to gathered logs with tbdebug
How to submit a problem
Problem:
- Don't know what else to do
- Help our support team help you by giving as much information as possible Support:How_To_Submit_A_Problem
