Troubleshooting Toolpack
(→Calls) |
(Updated links to Backup procedure) |
||
| Line 79: | Line 79: | ||
'''Problem: How do I make sure I keep my system configuration?'''<br> | '''Problem: How do I make sure I keep my system configuration?'''<br> | ||
| − | All the configuration is stored in a MySQL database. | + | All the configuration is stored in a MySQL database. |
| + | *[[Toolpack:Database_Backup_C|Backup procedure for v2.8 or 2.9]] | ||
| + | *[[Toolpack:Database_Backup_B|Backup procedure for v2.7]] | ||
| + | *[[Toolpack:Database_Backup_A|Backup procedure for v2.5 or v2.6]] <br> | ||
For releases before 2.4 or older or if you do not have access to the web portal, see [[Manual Database Backup]].<br> | For releases before 2.4 or older or if you do not have access to the web portal, see [[Manual Database Backup]].<br> | ||
Revision as of 14:34, 9 August 2016
This page contains pointers to help troubleshoot Toolpack-based systems.
Contents |
Installation
Problem: Toolpack fails during installation
Problem: The Toolpack system does not start
Problem: I want to switch the management IP Address of the TMG800/TMG3200 from static to DHCP or from DHCP to static.
- See 'How to change the management IP address of a TMG800/TMG3200'
- For older systems, see 'How to manually change the IP address of a TMG800/TMG3200'
Problem: I want to change the hostname of the server running Toolpack
Problem: E1 trunks are not up
Problem: Can't download a new software package
You see this error while trying to download a software package with wget:
Resolving download.telcobridges.com... failed: Temporary failure in name resolution.
wget: unable to resolve host address `download.telcobridges.com'
- See "nameserver" in How_to_change_the_ip_address
Problem: Cannot ping VoIP interface
The IP address of the VoIP port is configured and you cannot ping it.
Web portal
Problem: The web portal does not start or is not accessible.
Problem: I cannot perform addition or modification of configuration in the web portal.
Usually this occurs in a new Toolpack Platform, for example, when new Toolpack software has been just installed on a host or a new TMG3200 is started up.
- See 'How to Edit the active configuration'
Problem: The system does not work properly with a copied configuration.
Problem: There are no web browser on the linux host server
ssh tunnel can be use to re-direct the connection on a remote host port to a local port:
System configuration backup
Problem: How do I make sure I keep my system configuration?
All the configuration is stored in a MySQL database.
For releases before 2.4 or older or if you do not have access to the web portal, see Manual Database Backup.
Calls
Problem: The Tmedia device does not accept or generate calls
A new page is created here: How to troubleshoot call routing
Fax Calls
Problem: Fax call is not working
Please follow the instructions here: How to troubleshoot Fax Calls
SS7 CIC group is locally blocked
How to gather all logs
Problem: Which application logs should I gathered?
How to submit a problem
Problem: I don't know what else to do
- Help our support team help you by giving as much information as possible; see 'Support:How To Submit A Problem'
