Troubleshooting Toolpack

Revision as of 14:09, 21 October 2009

This page contains pointers to help troubleshooting the Toolpack system.

Installation

Problem:

The Toolpack system does not start

• How to validate the Toolpack installation

Problem:

I want to change the Ip Address of the TMG800/TMG3200 from static to DHCP or from DHCP to static.

• How to change the IP address of a TMG800/TMG3200

Problem:

I want to change the hostname of the server running Toolpack

• How to Toolpack_Installation:Change hostname

Web portal

Problem:

The web portal do not start or is not accessible.

• How to troubleshoot the web portal.
• How to get status of the system.
• How to change the configuration of the system.

Problem:

I cannot perform addition or modification of configuration in the web portal. Usually this occurs in a new Toolpack Platform, for example, when new Toolpack software has been just installed on a host or a new TMG3200 is started up.

• How to solve this problem.

Problem:

Do not have permission to add features.

• How to modify system configuration

Problem:

The system does not work properly with a copied configuration.

• How to copy a configuration

Toolpack application suite

Problem:

Calls

Problem:

The Tmedia do not accept or generate calls

To debug calls, different methods can be used:

• Use the CDRs, in the configuration database, using Radius or in text files.

See Text Call Detail Records (CDR)

• Log files from web portal

Logs -> Select filename -> 2000 lines -> select Read Brief details on the application:

a) gateway application is for high-level call routing, like calling number and NAPs. b) toolpack_Engine handles the protocols and media c) toolpack_sys_manager handles the configuration of the system d) tboamapp controls the startup of the applications e) tbstreamserver is used for playing and recording files (by default it is not started) f) tblogtrace are log coming from the platform (TMP6400 or other)

• You can change the trace level of the application here:

Applications-> Configurations -> edit -> Log Params -> Default Trace Level

And then activating the new configuration

• You can get the files directly from the server at this location:

/lib/tb/toolpack/setup/12358/2.3/apps/ or C:\TelcoBridges\toolpack\setup\12358\2.3\apps\

• How to get the protocol messages by using tbsigtrace

How to gather all logs

Problem:

Which application logs should I gathered?

• How to gathered logs with tbdebug

How to submit a problem

Problem:

Don't know what else to do

• Help our support team help you by giving as much information as possible Support:How_To_Submit_A_Problem