Troubleshooting Toolpack
From TBwiki
(Difference between revisions)
(→Calls) |
(→Calls) |
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Problem: | Problem: | ||
: The Tmedia do not accept or generate calls | : The Tmedia do not accept or generate calls | ||
| + | |||
To debug calls, different methods can be used: | To debug calls, different methods can be used: | ||
| − | * | + | |
| + | *'''Using the CDRs''' | ||
| + | |||
| + | This can be done in the configuration database, using Radius or in text files. | ||
See [[Text Call Detail Records (CDR)]] | See [[Text Call Detail Records (CDR)]] | ||
| − | *Log files from web portal | + | *'''Log files''' |
| + | |||
| + | '''Log files from web portal''' | ||
Logs -> Select filename -> 2000 lines -> select Read | Logs -> Select filename -> 2000 lines -> select Read | ||
| + | |||
Brief details on the application: | Brief details on the application: | ||
| − | + | :'''gateway''' application is for high-level call routing, like calling number and NAPs. | |
| − | + | ||
| − | + | ||
| − | + | ||
| − | + | ||
| − | + | ||
| − | + | :'''toolpack_engine''' handles the protocols and media | |
| + | |||
| + | :'''toolpack_sys_manager''' handles the configuration of the system | ||
| + | |||
| + | :'''tboamapp''' controls the startup of the applications | ||
| + | |||
| + | :'''tbstreamserver''' is used for playing and recording files (by default it is not started) | ||
| + | |||
| + | :'''tblogtrace''' are log coming from the platform (TMP6400 or other) | ||
| + | |||
| + | |||
| + | You can change the trace level of the application here: | ||
Applications-> Configurations -> edit -> Log Params -> Default Trace Level | Applications-> Configurations -> edit -> Log Params -> Default Trace Level | ||
| Line 70: | Line 83: | ||
And then activating the new configuration | And then activating the new configuration | ||
| − | + | '''Log files from server''' | |
| + | |||
| + | You can get the files directly from the server running Toolpack at this location: | ||
/lib/tb/toolpack/setup/12358/2.3/apps/ | /lib/tb/toolpack/setup/12358/2.3/apps/ | ||
or | or | ||
C:\TelcoBridges\toolpack\setup\12358\2.3\apps\ | C:\TelcoBridges\toolpack\setup\12358\2.3\apps\ | ||
| − | * | + | |
| + | *'''Signaling traces''' | ||
| + | You can get the signaling traces (SS7, ISDN and SIP) using the tbsigtrace program: [[Toolpack_Debug_Application:Tbsigtrace|using tbsigtrace]] | ||
== How to gather all logs == | == How to gather all logs == | ||
Revision as of 14:20, 21 October 2009
This page contains pointers to help troubleshooting the Toolpack system.
Contents |
Installation
Problem:
- The Toolpack system does not start
Problem:
- I want to change the Ip Address of the TMG800/TMG3200 from static to DHCP or from DHCP to static.
Problem:
- I want to change the hostname of the server running Toolpack
Web portal
Problem:
- The web portal do not start or is not accessible.
- How to troubleshoot the web portal.
- How to get status of the system.
- How to change the configuration of the system.
Problem:
- I cannot perform addition or modification of configuration in the web portal. Usually this occurs in a new Toolpack Platform, for example, when new Toolpack software has been just installed on a host or a new TMG3200 is started up.
- How to solve this problem.
Problem:
- Do not have permission to add features.
- How to modify system configuration
Problem:
- The system does not work properly with a copied configuration.
- How to copy a configuration
Toolpack application suite
Problem:
Calls
Problem:
- The Tmedia do not accept or generate calls
To debug calls, different methods can be used:
- Using the CDRs
This can be done in the configuration database, using Radius or in text files. See Text Call Detail Records (CDR)
- Log files
Log files from web portal
Logs -> Select filename -> 2000 lines -> select Read
Brief details on the application:
- gateway application is for high-level call routing, like calling number and NAPs.
- toolpack_engine handles the protocols and media
- toolpack_sys_manager handles the configuration of the system
- tboamapp controls the startup of the applications
- tbstreamserver is used for playing and recording files (by default it is not started)
- tblogtrace are log coming from the platform (TMP6400 or other)
You can change the trace level of the application here:
Applications-> Configurations -> edit -> Log Params -> Default Trace Level
And then activating the new configuration
Log files from server
You can get the files directly from the server running Toolpack at this location: /lib/tb/toolpack/setup/12358/2.3/apps/ or C:\TelcoBridges\toolpack\setup\12358\2.3\apps\
- Signaling traces
You can get the signaling traces (SS7, ISDN and SIP) using the tbsigtrace program: using tbsigtrace
How to gather all logs
Problem:
- Which application logs should I gathered?
- How to gathered logs with tbdebug
How to submit a problem
Problem:
- Don't know what else to do
- Help our support team help you by giving as much information as possible Support:How_To_Submit_A_Problem
