Toolpack Troubleshooting:Web Portal
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| − | Cannot access the | + | == Cannot access the Web Portal == |
| − | == Failed to connect == | + | === Verify lighttpd instance === |
| + | For Unix host, verify that there is not 2 lighttpd instance using the same configuration file. | ||
| + | *If they do, you should close or kill one. | ||
| + | |||
| + | |||
| + | === Failed to connect === | ||
Verify that the firewall(host and possibly network) enable http/https. | Verify that the firewall(host and possibly network) enable http/https. | ||
| − | + | *Modify the firewall rules to accept incoming http and https request. | |
| − | == | + | == Web Portal queries fail == |
| − | + | ||
| − | : | + | === Check the logs === |
| + | Verify the Web Portal logs located in: | ||
| + | [InstallDirectory]/toolpack/pkg/[Version]/web/log | ||
| + | [InstallDirectory]\toolpack\pkg\[Version]\web\log | ||
| + | Example | ||
| + | /lib/tb/toolpack/pkg/2.3.3/web/log | ||
| + | C:\TelcoBridges\toolpack\pkg\2.3.3\web\log | ||
Revision as of 10:38, 27 May 2009
Contents |
Cannot access the Web Portal
Verify lighttpd instance
For Unix host, verify that there is not 2 lighttpd instance using the same configuration file.
- If they do, you should close or kill one.
Failed to connect
Verify that the firewall(host and possibly network) enable http/https.
- Modify the firewall rules to accept incoming http and https request.
Web Portal queries fail
Check the logs
Verify the Web Portal logs located in:
[InstallDirectory]/toolpack/pkg/[Version]/web/log [InstallDirectory]\toolpack\pkg\[Version]\web\log
Example
/lib/tb/toolpack/pkg/2.3.3/web/log C:\TelcoBridges\toolpack\pkg\2.3.3\web\log
