Troubleshooting Toolpack
(Removed "How to get a dump for a crashed Toolpack application" - All the customers are sent to this page. The linked pages will be orphan) |
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The IP address of the VoIP port is configured and you cannot ping it.<br> | The IP address of the VoIP port is configured and you cannot ping it.<br> | ||
| − | *See '[[ | + | *See '[[How to debug VoIP|How to debug a VoIP interface]]'<br> |
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*See [[How to setup ssh tunnel with PuTTY]] | *See [[How to setup ssh tunnel with PuTTY]] | ||
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== System configuration backup<br> == | == System configuration backup<br> == | ||
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A new page is created here: [[How to troubleshoot call routing|How to troubleshoot call routing]] | A new page is created here: [[How to troubleshoot call routing|How to troubleshoot call routing]] | ||
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== How to gather all logs == | == How to gather all logs == | ||
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*See '[[Toolpack Debug Application:Tbdebug|How to gather logs with tbdebug]]' | *See '[[Toolpack Debug Application:Tbdebug|How to gather logs with tbdebug]]' | ||
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== How to submit a problem == | == How to submit a problem == | ||
Revision as of 13:27, 19 May 2011
This page contains pointers to help troubleshoot Toolpack-based systems.
Contents |
Installation
Problem: Toolpack fails during installation
Problem: The Toolpack system does not start
Problem: I want to change the Ip Address of the TMG800/TMG3200 from static to DHCP or from DHCP to static.
Problem: I want to change the hostname of the server running Toolpack
Problem: E1 trunks are not up
Problem: Can't download a new software package
You see this error while trying to download a software package with wget:
Resolving download.telcobridges.com... failed: Temporary failure in name resolution.
wget: unable to resolve host address `download.telcobridges.com'
- See "nameserver" in How_to_change_the_ip_address
Problem: Cannot ping VoIP interface
The IP address of the VoIP port is configured and you cannot ping it.
Web portal
Problem: The Toolpack web portal does not start or is not accessible.
- See 'How to troubleshoot the web portal'
- See 'How to get status of the system'
- See 'How to change the configuration of the system'
Problem: I cannot perform addition or modification of configuration in the web portal. Usually this occurs in a new Toolpack Platform, for example, when new Toolpack software has been just installed on a host or a new TMG3200 is started up.
- See 'How to Edit the active configuration'
Problem: Do not have permission to add features.
- See 'How to modify system configuration'
Problem: The system does not work properly with a copied configuration.
Problem: There are no web browser on the linux host server
ssh tunnel can be use to re-direct the connection on a remote host port to a local port:
System configuration backup
Problem: How do I make sure I keep my system configuration?
All the configuration is stored in a MySQL database. See Database Backup.
For releases before 2.4 or older or if you do not have access to the web portal, see Manual Database Backup.
Calls
Problem: The Tmedia device does not accept or generate calls
A new page is created here: How to troubleshoot call routing
How to gather all logs
Problem: Which application logs should I gathered?
How to submit a problem
Problem: I don't know what else to do
- Help our support team help you by giving as much information as possible; see 'Support:How To Submit A Problem'
