Toolpack Troubleshooting:Web Portal
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'''Note: For this Toolpack must be stopped'''. Start the web server manually and verify if there is an error. | '''Note: For this Toolpack must be stopped'''. Start the web server manually and verify if there is an error. | ||
| − | The command should like something like this(modify the line according to your package/[[ | + | The command should like something like this(modify the line according to your package/[[System_Id|SystemId]]): |
lighttpd -D -f /lib/tb/toolpack/pkg/2.3.3/web/etc/lighttpd_12358.conf | lighttpd -D -f /lib/tb/toolpack/pkg/2.3.3/web/etc/lighttpd_12358.conf | ||
If there is no error the shell should NOT return and you should be able to connect to the Web Portal. If there is an error, it will displayed after the command. In that case please contact TelcoBridges support. | If there is no error the shell should NOT return and you should be able to connect to the Web Portal. If there is an error, it will displayed after the command. In that case please contact TelcoBridges support. | ||
| − | |||
== Cannot access the Web Portal == | == Cannot access the Web Portal == | ||
Revision as of 16:20, 7 July 2009
Contents |
Cannot start the Web Portal
Verify lighttpd instance
Stop Toolpack, then verify if there is a lighttpd process still running.
- If there is one kill it, then restart Toolpack
Start the Web Server manually
Note: For this Toolpack must be stopped. Start the web server manually and verify if there is an error.
The command should like something like this(modify the line according to your package/SystemId):
lighttpd -D -f /lib/tb/toolpack/pkg/2.3.3/web/etc/lighttpd_12358.conf
If there is no error the shell should NOT return and you should be able to connect to the Web Portal. If there is an error, it will displayed after the command. In that case please contact TelcoBridges support.
Cannot access the Web Portal
Verify lighttpd instance
For Unix host, verify that there is not 2 lighttpd instance using the same configuration file.
- If they do, you should close or kill one.
Failed to connect
Verify that the firewall(host and possibly network) enable http/https.
- Modify the firewall rules to accept incoming http and https request.
Web Portal queries fail
Check the logs
Verify the Web Portal logs located in:
[InstallDirectory]/toolpack/pkg/[Version]/web/log
Example
/lib/tb/toolpack/pkg/2.3.3/web/log C:\TelcoBridges\toolpack\pkg\2.3.3\web\log
