Accessing the Call Recording

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Applies to version(s): 2.8, 2.9, 2.10, 3.0, 3.1, 3.2

Recorded files can be accessed in two different ways:

  • From the Tmedia file system using ssh, scp.
  • Using the Web Portal.


To access call recordings using the Web Portal:

1-Click Call Trace in the navigation panel.

RetrievingCallTrace 0.png


2-Use the parameters in the filter section to refine your search.

  • Click Apply

AccessingCallTrace 1.png


3-Select the desired call from the Call List table.

AccessingCallTrace 2.png


4-Click Download audio file

AccessingCallTrace 3.png

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