Toolpack Troubleshooting:Web Portal

Cannot start the Web Portal

Verify lighttpd instance

Stop Toolpack, then verify if there is a lighttpd process still running.

• If there is one kill it, then restart Toolpack

Start the Web Server manually

Note: For this Toolpack must be stopped. Start the web server manually and verify if there is an error.

The command should look something like this(modify the line according to your package/SystemId):

 lighttpd -D -f /lib/tb/toolpack/pkg/2.3.3/web/etc/lighttpd_12358.conf

If there is no error the shell should NOT return and you should be able to connect to the Web Portal. If there is an error, it will displayed after the command. In that case please contact TelcoBridges support.

Cannot access the Web Portal

Verify lighttpd instance

For Unix host, verify that there is not 2 lighttpd instance using the same configuration file.

• If they do, you should close or kill one.

Failed to connect

Verify that the firewall(host and possibly network) enable http/https.

• Modify the firewall rules to accept incoming http and https request.

Web Portal queries fail

Check the logs

Verify the Web Portal logs located in:

 [InstallDirectory]/toolpack/pkg/[Version]/web/log

Example

 /lib/tb/toolpack/pkg/2.3.3/web/log
 C:\TelcoBridges\toolpack\pkg\2.3.3\web\log