Toolpack Troubleshooting:Web Portal

Cannot access the Web Portal

Verify lighttpd instance

For Unix host, verify that there is not 2 lighttpd instance using the same configuration file.

• If they do, you should close or kill one.

Failed to connect

Verify that the firewall(host and possibly network) enable http/https.

• Modify the firewall rules to accept incoming http and https request.

Web Portal queries fail

Check the logs

Verify the Web Portal logs located in:

 [InstallDirectory]/toolpack/pkg/[Version]/web/log
 [InstallDirectory]\toolpack\pkg\[Version]\web\log

Example

 /lib/tb/toolpack/pkg/2.3.3/web/log
 C:\TelcoBridges\toolpack\pkg\2.3.3\web\log