Procedure for downgrade from rel2.6 to rel2.5

This page is the procedure to downgrade Toolpack v2.6 system to a Toolpack v2.5 system.

Warning: Major downgrades require service interruption.

Configure a valid DNS

vi /etc/resolv.conf

nameserver 8.8.8.8   <- Should insert a valid DNS here

Download the proper v2.5 installer from TB site

Download installer from TB download site - http://download.telcobridges.com/ Contact TB support to get the complete link for the proper installer.

ex.

wget http://download.telcobridges.com/release2.5.142/TBToolPack-2.5.142-Linux-centos5-x86_64-Install --user telcobridges --password tbsupport

Run Toolpack Installer (same as 2.4)

Toolpack Installer

Copy the license

If not already done with the installation copy the license in the licenses directory

 [InstallDirectory]/pkg/licenses/

ex.

 /lib/tb/toolpack/pkg/licenses/
 C:\TelcoBridges\toolpack\pkg\licenses

Verify that the Toolpack service will start v2.6

Open the following file with vi (Linux) or Notepad (Windows).

Example with default settings:

 vi /lib/tb/toolpack/setup/12358/service/config.txt                 (Linux)
 notepad C:\TelcoBridges\toolpack\setup\12358\service\config.txt    (Windows)

Make sure that the 'application=' line contain '2.6'.

Example with default settings:

 application= /lib/tb/toolpack/setup/12358/2.6/apps/tboamapp/tboamapp_wd_cfg.ini             (For Linux)
 application= C:\TelcoBridges\toolpack\setup\12358\2.6\apps\tboamapp\tboamapp_wd_cfg.ini     (For Windows)

Copy audio files from StreamServer

Customs audio files played by the StreamServer are not copied automatically by the system. Therefore, you are required to copy them by hand.

Linux (copy audio files from a v2.5 system to v2.6)

cp /lib/tb/toolpack/setup/12358/2.5/apps/tbstreamserver/*.wav /lib/tb/toolpack/setup/12358/2.6/apps/tbstreamserver
cp /lib/tb/toolpack/setup/12358/2.5/apps/tbstreamserver/prompts/*.wav /lib/tb/toolpack/setup/12358/2.6/apps/tbstreamserver/prompts

Windows (copy audio files from a v2.5 system to v2.6)

copy C:\TelcoBridges\toolpack\setup\12358\2.5\apps\*.wav C:\TelcoBridges\toolpack\setup\12358\2.6\apps\tbstreamserver
copy C:\TelcoBridges\toolpack\setup\12358\2.5\apps\*.wav C:\TelcoBridges\toolpack\setup\12358\2.6\apps\tbstreamserver/prompts

Start Toolpack Service

 tbtoolpack start

Configuration Upgrade

Note: This procedure is mandatory if you plan to do ANY modifications to your configuration.

For migrating system from v2.4 or earlier only. (Systems which are already running v2.5 need to skip this step.)

Web Portal migration guide v2-5