Troubleshooting Toolpack

This page contains pointers to help troubleshooting the Toolpack system.

Installation

Problem:

The Toolpack system does not start

• How to validate the Toolpack installation

Problem:

I want to change the Ip Address of the TMG800/TMG3200 from static to DHCP or from DHCP to static.

• How to change the IP address of a TMG800/TMG3200

Problem:

I want to change the hostname of the server running Toolpack

• How to Toolpack_Installation:Change hostname

Web portal

Problem:

The web portal do not start or is not accessible.

• How to troubleshoot the web portal.
• How to get status of the system.
• How to change the configuration of the system.

Problem:

I cannot perform addition or modification of configuration in the web portal. Usually this occurs in a new Toolpack Platform, for example, when you just installed a new Toolpack software on a host or you have a new TMG3200.

• How to solve this problem.

Problem:

Do not have permission to add features.

• How to modify system configuration

Problem:

The system does not work properly with a copied configuration.

• How to copy a configuration

Toolpack application suite

Problem:

Calls

Problem:

The Tmedia do not accept or generate calls

• How to get the protocol messages by using tbsigtrace

How to gather all logs

Problem:

Which application logs should I gathered?

• How to gathered logs with tbdebug

How to submit a problem

Problem:

Don't know what else to do

• Help our support team help you by giving as much information as possible Support:How_To_Submit_A_Problem